Patient Access Representative - Jackson Center - Substance Abuse​/Motivate Clinic

$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply

The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities.

• Handles all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co-pay (if applicable), and assists with financial counseling and financial clearance, as necessary.
• Provides quality customer service to patients, families, visitors, medical staff, clinicians and co-workers; ensures courteous, quick and respectful treatment.

• Licensure, Certification, or Registration Requirements for Hire: N/A
• Licensure, Certification, or Registration Requirements for continued employment: N/A
• Experience
  
  REQUIRED:
  
  Previous experience with computers, Microsoft Office software and navigating the Internet;
  Previous experience keyboarding with the ability to type 40 words per minute.
• Experience PREFERRED:
  Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling;
  Previous work experience in a healthcare setting and knowledge of medical terminology.
• Education/training
  
  REQUIRED:
  
  High school graduate or GED
• Education/training PREFERRED:
  Associate s or Bachelor s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.
• Independent action(s) required:
  Able to perform daily activities with minimal supervision; self directed in the accomplishment of routine activities.

• Depending on assignment, may be required to work off-shifts and/or weekend and holidays.
• Incumbents may be considered essential depending on departmental assignment.

All

(includes use of assistance devices as appropriate):
Physical:
Lifting less than 20 lbs;
Lifting 50-100 lbs.

Activities:

Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive). Mental/Sensory:
Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking. Emotional:
Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change.

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.