Patient Navigator

Job Title: Patient Navigator

Unit: Massey Comprehensive Cancer Center MBU

Department: Massey Other Programs

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefits, retirement planning and savings options, tax‑deferred annuity and cash match programs, employee discounts, well‑being resources, abundant opportunities for career development and advancement, and more.

• Continuing education and professional development for undergraduate and graduate tuition in addition to mandatory fees (except the transition student fee) for a maximum of six credits per semester.
• 28 University Leave Days, 11+ State Holidays, and 2 Enhanced Community Service Leave Days.
• Medical, Dental and Vision Health Benefits to meet the needs of employees and their eligible family members from the Commonwealth of Virginia as well as optional FSA.
• Participation in the Virginia Retirement System (VRS) and other retirement saving options.
• Parental and Caregiver Leave, Short Term Disability (STD), Disability Insurance, Voluntary Long Term Care Insurance, and Employee Assistance Program.
• Professional development opportunities encouraged and offered for employees as part of annual career development, e.g., certifications, seminars, courses, annual conferences, mentorship, etc.

Core Responsibilities:

• Building relationships with patients seen in the Palliative Care and Survivorship clinics to encourage engagement and self‑efficacy in cancer care and chronic pain management.
• Completing screening of patients prior to appointments.
• Assisting with the identification of critical resource needs and social drivers of health that impact continuity of care and patient outcomes.
• Working with the care team to connect patients with internal and external resources to address critical resource needs and facilitate care coordination.
• Providing patient education materials as appropriate.
• Engaging in care navigation as deemed appropriate under the guidance of the primary care team.
• Assisting with clinical research needs: patient consent, survey distribution and collection, and data entry.

Minimum Hiring Standards:

• Must have prior experience working in a healthcare environment.
• Must have excellent oral and written communication in daily interactions with a proven ability to clearly articulate specific information to patients.
• Must be willing to engage in additional training as deemed necessary to fulfill duties and responsibilities including navigation training, training in basic research skills, data entry training, and cultural competence.
• Must have strong organizational skills with the ability to multitask and balance multiple priorities.
• Must work well in a team environment.
• Must have access to personal transportation and be able to travel independently.
• Minimum of associate degree.
• Must be willing to comply with health and safety standards for patient engagement as set forth by VCU Health.
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred

Additional Qualifications:

• Prior experience with EPIC.
• Prior experience working in a research environment.
• Spanish speaking.

Salary Range: Starting at $42,000 commensurate with experience

FLSA Exemption Status: Non‑Exempt

Restricted Position: Yes

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Other, Information Technology, and Management

Industries: Higher Education

Contact Information:

Contact Name:
Massey HR

Contact Email:
Masseyhr