Imaging Concierge Representative

The Imaging Concierge Representative serves as a concierge liaison for external healthcare providers by facilitating the submission and tracking of patient imaging orders to VCU Health. This position oversees the entire workflow—from order receipt and data entry to scheduling, exam completion, and delivery of final reports. The Imaging Concierge Representative functions as the primary point of contact for provider offices, offering timely updates and ensuring a seamless experience throughout the patient care process.

• Acts as a direct line of communication for outside providers office to correspond with regarding their patients ’ imaging services.
• Receives and transcribes imaging‑related orders from outside providers.
• Communicates with provider office to request new orders, insurance information, or demographics concerning patient.
• Uses a tracker log to enter patient’s step in process to be sent to outside providers on a weekly basis.
• Checks on patient orders to ensure timely scheduling of exams.
• Acts as a direct line of communication for providers for same‑day or urgent requests.
• Sends reports to outside providers once exams have been completed.
• Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department. Provides assistance to team members. Accepts alternate assignments as required.

N/A

• Required
  
  Education:
  
  High school diploma
• Preferred Education: Associate's degree in Health Administration or related field or applicable education

• Required Licensure/Certification: N/A
• Preferred Licensure/Certification: Certifications and/or registration in medical terminology

Years and Type of

Required Experience:

Preferred:
Five (5) years of related healthcare experience, Healthcare experience

• Other Knowledge, Skills, and Abilities Preferred: Medical terminology. Epic experience. Understanding of healthcare scheduling workflows, order management and referral coordination processes. Excellent written and verbal communication skills. Ability to multitask in a high-volume environment. Strong attention to detail and organizational skills to ensure accuracy in order tracking and documentation. Ability to work independently and collaboratively. Proficiency in Microsoft Office Suite and comfort in expanding knowledge in new digital tools.
  
  Problem‑solving and critical thinking skills. Understanding of HIPAA regulations and commitment to upholding patient confidentiality.

Periods of high stress and fluctuating workloads may occur. General office environment. Prolonged periods of working alone.

• Physical Demands:
  Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel, Squat, Crawling, Climbing, Balance, Bending
• Work Position:
  Sitting, Walking, Standing

• Physical Requirements:
  
  Hear alarms/telephone/tape recorder, Finger Dexterity
• Hazards: N/A

• Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
• Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.