Receptionist, Healthcare

The Friary Surgery are looking to employ a part time Receptionist to work 23 hours per week to cover maternity leave, starting on Wednesday 1st April for one year.

Hours of work will be:

Monday 08:00-18:30

Tuesday 08:00-17:30

Thursday 08:00-13:00

There will be an opportunity of overtime to cover annual leave/absence.

Enrolment of NHS Pension scheme and 5 weeks holiday

The post holder will be responsible for booking appointments, checking patients in to the practice, dealing with patient enquiries, as well as patient registrations and issuing prescriptions. Also the scanning of communication on to patients records. Along with navigating patients to the appropriate service.

Knowledge of Systmone would be very useful.

We are a small dispensing practice with a practice population of 5000. The practice consists of three GP's, Practice Nurse, HCA, GP Assistant and an excellent dispensary and admin team.

Job Description - Receptionist Fixed Term Contract to cover maternity leave

Responsible To:
Practice Manager

Receive, assistand direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Provide holiday and sickness cover when required.

Job Responsibilities:

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Filing post in medical records
• Photocopy as requested

Reception

• Receiving patients consulting with members of Practice team
• Appointments
• Process appointment requests for today futureappointments from patients by telephone and in person.
• Deal with visits requests

Computer

• Registrations of new patients computer dataentry and medical records.
• Process patients change of address computer data and medical records (have knowledge of Practice area.
• Process repeat prescription request in accordance with Practice guidelines.

Telephone

• Have working knowledge of telephone system,during and after hours.

Other Tasks

• Ensure building security have thorough knowledge of doors/windows/alarm.
• Make tea/coffee for colleagues
• Any other tasks allocated by supervisor or manager
• To carry out training as necessary

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
  
  They do so in confidence and have the right to expect that staffwill respect their privacy and act appropriately
• In the performance of the duties outlined inthis Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff andother healthcare workers. They mayalso have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues,other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of persona land sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security asdefined in the practice Health & Safety Policy and the practice Infection Control policy and published procedures. This will include:

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safeway and free from hazards
• Actively reporting ofhealth and safety hazards and infection hazards immediately when recognised
• Keeping own work areasand general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the jobholders role

Equality and Diversity:

Thepost-holder will support the equality, diversity and rights of…