Patient Access Supervisor - Adult Outpatient Pavilion

Overview

The Patient Access Supervisor manages and provides operational oversight to the department/business functions of assigned area or multiple clinic/geographic locations to ensure efficient and effective operations. This may include reception, insurance verification, patient scheduling, patient registration, and co-pay/co-insurance collection.

The supervisor optimizes staff performance through coordination of workload distribution, staff reassignment, and feedback regarding expected outcomes and performance. The role also monitors and maintains performance improvement results, ensuring all staff exhibit patient service expectations consistently.

Requirements for Hire
: N/A

Requirements for continued employment
: N/A

• Two (2) years of previous patient scheduling/registration work experience in a healthcare setting (e.g., academic medical center, doctor's office, medical practice, etc.)
• Experience with medical terminology, medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, appointment scheduling, and medical coding requirements
• Previous experience with Microsoft Office applications (intermediate level) and e‑mail/calendaring

• One (1) or more years of previous supervisor/management experience

• Associate Degree in Healthcare Administration, Business Administration, Finance, Accounting, or closely related field from an accredited institution. Additional 4 years of work experience may be considered in lieu of education.

• Completion of medical terminology and/or other healthcare related courses
• Bachelor's Degree in Business, Accounting, or closely related field from an accredited program

• Supervises assigned staff and daily operations of area(s) and evaluates performance
• Coordinates and delegates daily work assignments
• Monitors workflow and makes alterations as needed
• Serves as contact and liaison with other departments
• Identifies and implements process change to improve patient services and staff productivity
• Partners with management to address issues that require immediate attention, e.g., policy violations, conflicts of a sensitive nature, or unusual situations
• Job duties may include the access to and/or contact with medications and related supplies

• Hires, trains, and mentors assigned staff
• Approves/denies leave requests
• Evaluates performance of all FTEs
• Participates in disciplinary actions
• Manages/oversees other areas in absence of the Manager
• Keeps employees abreast of priorities, activities, and procedural/policy changes
• Implements, enhances, and monitors on‑going initiatives designed to reduce errors and improve patient services
• Analyzes policies, procedures, and workflow/processes and makes appropriate recommendations for changes

Depending on area of assignment, must be flexible to work off-shifts and weekends as needed based on operational needs. May be considered part of essential staffing, depending on the assigned area.

Physical:
Lifting less than 20 lbs.

Activities:

Prolonged sitting, walking (distance)
Mental/Sensory:
Strong recall, reasoning, problem solving, hearing, speak clearly, write legibly, reading, logical thinking
Emotional:
Fast pace environment, able to handle multiple priorities, able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.