Patient Business Services Manager II - Multispecialty

Overview

The Patient Business Services Manager manages the day-to-day ambulatory operations at a high volume patient care area or multiple patient care areas. This role's responsibilities include pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables.

• Manage day-to-day ambulatory operations at a high volume patient care area or multiple patient care areas.
• Handle pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables.

• Experience REQUIRED Five to seven years hospital/ healthcare business office or financial management experience.
• One year supervisory experience
  .
• Leadership experience in clinic operations.
• Experience PREFERRED Knowledge of business office, patient billing, or collection/ reimbursement procedures in a healthcare setting.
• Proficient in MS Office with emphasis in Excel, 10-key and math.

• Education/training REQUIRED Bachelor’s degree in Business Administration, Finance, Healthcare Administration, Nursing or related field. A combination of education and experience may be considered in lieu of a degree.
• Education/training PREFERRED Master’s degree in Business Administration, Finance, Healthcare Administration, Nursing or related field.
• Nursing or other clinical training a plus.

• Assists Sr. Management in planning, directing and overall operations of assigned patient care area(s).
• Maintains optimal communication and collaboration between clinic staff, physicians, administration and external customers to ensure service delivery that exceeds the needs and expectations of patients towards service excellence.

• Direct supervision of all administrative support staff covering areas of responsibility.

• Some extended and weekend hours may be required.
• Age Specific groups served:
  All.
• Physical Requirements (includes Use Of Assistance Devices As Appropriate):
• Activities:
  
  Prolonged sitting.
• Mental/Sensory:
  Strong recall, Reasoning, Problem solving, Speak clearly, Write legibly, Reading, Logical thinking.
• Emotional:
  Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change.

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.