Hospital Patient Advocate

Overview

Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Richmond, VA, with a Monday-Friday schedule from 8am-5pm.

Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate’s mission is to make a difference. Are you ready to be the difference?

As a Hospital Based Patient Advocate
, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy—meeting individuals face-to-face, in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life’s most vulnerable moments.

Job Summary

The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bedside visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up.

This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside.

• Screen uninsured hospital patients at bedside to determine if the patient is a viable candidate for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and follow through until approved.
• Detailed, accurate and timely documentation in both Elevate PFS and hospital systems on all cases worked.
• Provide exceptional customer service skills at all times.
• Maintain assigned work queue of patient accounts.
• Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors.
• Answer incoming telephone calls, make outbound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times as needed.
• Inform the client in a timely manner of all approvals and denials of coverage per established protocols.
• Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
• Regular and timely attendance.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.

• Some college coursework preferred
• Prior hospital experience preferred
• Prior experience with Medicaid applications (including LTC and QMB) strongly preferred
• Bilingual candidates (English/Spanish) strongly encouraged to apply
• Adaptability when dealing with constantly changing processes, computer systems and government programs
• Professional experience working with state and federal programs
• Critical thinking skills
• Ability to maneuver throughout the hospital and patients’ rooms throughout scheduled work shift.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
• Effectively communicate both orally and written, to a variety of individuals
• Ability to multitask to meet performance metrics while functioning in a fast-paced…