Patient Surgery Scheduling Coordinator

Overview

Patient Surgery Scheduling Coordinator, Department of Otolaryngology. We are seeking a detail-oriented and highly organized Patient Surgery Scheduling Coordinator to join our dynamic Department of Otolaryngology. In this crucial role, you will be the primary point of contact for patients and physicians, ensuring a seamless and efficient process for all surgical procedures across diverse subspecialties.

Key responsibilities include coordinating and scheduling surgical procedures for multiple faculty physicians across various facilities, managing complex calendars, optimizing operating room block time utilization, performing preauthorization and insurance verification, and collaborating closely with surgeons, nursing staff, and billing departments to ensure smooth patient flow, resolve scheduling conflicts, and facilitate timely communication.

The Surgery Scheduling Coordinator coordinates and schedules appointments for surgeries and follow-up appointments for multiple physicians at multiple sites (VCUHS ACC, Main OR, Stony Point and Southside Regional). This role is responsible for preauthorization/precertification of all surgeries for assigned physicians at all patient locations.

The Patient Surgery Scheduling Coordinator responds to inquiries from patients, insurance carriers, and PCPs by telephone and/or written correspondence, using quality customer service. This role works with department billing staff to investigate all denials and, with assistance from providers, resubmits appeals as necessary.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience

REQUIRED:

• Minimum of two (2) years experience in a medical office/acute care setting to include the use of medical terminology, customer service and appointment scheduling
• Minimum of three (3) years experience with third party medical insurance, HMO and managed care

Experience PREFERRED:

• Four (4) years previous experience in surgery scheduling
• Previous experience with CPT and ICD-9 coding for medical claims processing
• Work experience using electronic medical billing/order entry/registration systems

Education/training

REQUIRED:

• High School Diploma or equivalent

Education/training PREFERRED:

• Associate Degree in Business Management or closely related field from an accredited program

Maintains master schedules for each physician by scheduling surgery cases and managing departmental block time. Able to use judgment and critical thinking skills to ensure minimal disruption and optimal use of block time.

N/A

N/A

All

Physical: Lifting 20-50 lbs.

Activities: Prolonged sitting

Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking

Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.