Optimization Specialist - Customer Service Med-Tech - EAST

Responsibilities

The Inside Optimization Representative will educate and inform end-users of safe and effective use of products across multiple portfolios. Provide professional clinical support to customers in a hospital/operating room environment calling on physicians, nurses, and other non-clinical providers, through education and training. You will quickly become an extension and work collaboratively with our client’s field sales organization. This role requires collaboration with sales teams to build clinical credibility and peer rapport with customers.

Pivotal to your success will be your ability to develop effective working relationships with the customers in your territory, with whom you'll interact on a regular basis. This role will also be responsible for providing analytics as well deploying resources to non-clinical stakeholders. Your primary focus will be in-servicing, education and analytics.

• 4-year degree from an accredited college or university preferred
• Minimum of 1-2 years’ experience in Med Tech, Pharmaceutical Sales or B2B Sales preferred
• Ability to manage an assigned territory
• Exceptional verbal and written communication skills, action oriented, driven for results, adaptability
• Ability to apply technical/scientific knowledge
• Must set high goals and standards of performance, be a self-starter, be able to work independently
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team
• Strong MS Office, Word, Excel skills

• Ability to promote the client’s Medtech team’s culture through positive, ongoing customer relationships
• This position also requires the ability to develop strong relationships with customers, both clinical and non-clinical, and within the client’s Medtech team
• Must have the ability to work both as a partner with sales representative and autonomously, as needed
• The ability to display decisiveness and an understanding of business acumen in clinical situations is required
• Must be highly organized and possess strong communication skills
• Employee performance will be compared with other Optimization Specialists; feedback provided accordingly
• This position is bonus eligible, and the employee’s ability to meet the above requirements has a direct impact on this compensation

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

The potential base pay range for this role is $30-33 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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