Patient Concierge Representative - Adult Outpatient Pavilion

Patient Concierge Representative

The Patient Concierge Representative coordinates and schedules appointments and serves as a primary point of contact for patients with initial consults/appointments, treatment plans (i.e., infusion, outpatient diagnostic services) for multiple locations and multiple services.

Responsibilities:

• Reacts whether medical records are received, appointment lists or scanned documents are in order to ensure that all documents are available to support complete and thorough evaluation.
• Interfaces with nursing staff regarding appropriateness of appointment and obtains preauthorization as required.
• Monitors patient cancellations for appointments, processes cancellations in a timely manner, and, where appropriate, utilizes wait lists to offer improved access to the clinics for new and established patients.
• Provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians, and co-workers, ensuring that everyone is treated courteously, quickly, and with respect.
• Schedules or reschedules initial consults/appointments, as appropriate, for multiple locations. Performs all aspects of the Patient Access Rep position, as needed.

Qualifications:

• Experience
  
  REQUIRED:
  
  Minimum of two (2) years of previous patient scheduling/registration work experience in a healthcare setting.
• Strong customer service skills and patient/customer centered focus in a positive manner in all situations.
• Experience PREFERRED:
  Three (3) years’ work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry; appointment scheduling and medical terminology.
• Education/training
  
  REQUIRED:
  
  High school graduate or equivalent.
• Education/training PREFERRED:
  Associate’s or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration, or closely related field.

Physical Requirements:

• Lifting 50–100 lbs.
• Prolonged standing, prolonged sitting, frequent bending, walking (distance), climbing (steps, ladder, other), reaching (overhead, extensive, repetitive), repetitive motion.
• Strong recall, reasoning, problem solving, hearing, speak clearly, write legibly, read, logical thinking.
• Fast pace environment, steady pace, able to handle multiple priorities, frequent and intense customer interactions, noisy environment, able to adapt to frequent change.

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Other

Industry: Hospitals and Health Care