Deposit Operations Associate

Overview

At New Horizon, we're building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better for our clients and for each other. This is a place for builders focused on sharper thinking and smarter solutions across product design, client experience, and operations. If you're energized by momentum, motivated by results, and excited to shape the future of banking, you'll feel right at home here.

Note: This job description outlines the general responsibilities and qualifications for the role and may be updated as business needs evolve.

Perform general operations functions including deposits, payments, debit cards and other functions included in the iCore systems. Perform daily activities in compliance with all established policies and procedures. Responsible for the daily functions pertaining to ACH Services, Deposit Services, Exception Processing, Wire Transfers, Digital Banking functions, department workflow and ensuring day-to-day functions are accurate, complete and documented. Provide both technical and professional support.

Assist in the development and implementation of programs and strategies to satisfy policies and meet organizational goals. Adhere to regulatory requirements including, but not limited to, BSA, USA Patriot Act and AML.

Day-to-day functions of the deposit operations department, including, but not limited to:

• Resolve outstanding items in general ledger
• Perform research and adjustments
• Back-up for currency orders and wire transfers
• Reconcile Community Bankers Bank statements weekly and at month-end; review statements daily
• Prepare Public Funds reports monthly and quarterly to the State
• Develop and maintain knowledge of bank products and services
• Assemble information for external and internal auditors for audits
• Assist in special projects, such as year-end audits and regulatory examination preparation
• Ensure effective communication regarding incidents related to Deposit Operations and status updates to branch personnel
• Ensure timely responses to questions related to Deposit Support functions; coordinate with Core Processor for assistance
• Perform daily activities of back-office branch items processing (incoming/outgoing wires, currency orders, return items, NSF, stop payments, customer notices, non-posted transactions, Bill Pay, ATM transactions, ACH processing, fraud-suspect transactions, verification of mobile deposits and remote deposit capture deposits, and other deposit operations)
• Research and analyze problems for customers, branches, and departments; resolve issues promptly
• Assist in developing and implementing processes, policies, procedures, and internal controls
• Interface with examiners and auditors during regulatory exams and internal audits related to Deposit Operations
• Assist with examinations and audit reports related to Deposit Operations, including corrective actions
• Assist with year-end reporting requirements including IRS tax reporting
• Assist Compliance Officer with Bank Secrecy Act and Identity Theft Prevention programs
• Compile information from various areas to identify problems or errors; use examples to train staff and improve efficiency
• Work with management to ensure proper dual controls and other security measures
• Ensure accurate balancing of deposit ledgers; document errors and resolve promptly to reconcile accounts

• Minimum of 5 years' previous bank operations experience or related areas
• Experience in other banking areas is beneficial, especially in a branch environment
• Ability to research, interpret, analyze and report operational data
• Excellent verbal and written communication skills
• Proficient or willing to become proficient in Core Processing System, Outlook, Word, and Excel
• Ability to make sound decisions, prioritize work, meet deadlines, and work in a team environment
• Strong listening, reasoning, and interpersonal skills
• Ability to stay composed under potential stress
• Ability to collect, analyze, and interpret data to solve deposit-related problems

• Bachelor's degree or equivalent combination of education and experience
• Understanding of bank operational procedures, compliance, banking and/or audit experience
• Working knowledge of Federal and State banking regulations as they pertain to operational functions
• Basic knowledge of input/output, general ledger structure, and electronic funds transfer is highly desired

Deposit Operations Associate – Richmond, Virginia

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