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Relationship Specialist

Job in Richmond, Henrico County, Virginia, 23214, USA
Listing for: TowneBank
Full Time position
Listed on 2026-01-12
Job specializations:
  • Finance & Banking
    Loan Servicing
  • Administrative/Clerical
    Loan Servicing
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Relationship Specialist

  • Process and close consumer and commercial loans in a prompt, accurate and efficient manner.
  • Provide excellent service to our members and bankers.
  • Input the loan request in loan summary and current system platform(s).
  • Prepare Debt Summary (if applicable).
  • Coordinate the collection of applicable business tax returns, business financial statements, personal financial statements, personal tax returns, credit reports, and credit monitoring required financials.
  • Prepare request for Credit Analysis and forward package to Loan Administration.
  • Communicate with Credit Analysis relating to any additional information required.
  • Assist with compiling approval package for submission to approving/reviewing entity (i.e. Regional President, Executive Committee, Credit Review, Small Business Lending, etc.).
  • Input all consumer/commercial loans.
  • Meet with members as requested for loan closings at the Bank.
  • Review signed documents to assure the package is complete with proper signatures obtained.
  • Package loan documents and required supporting documentations for transmittal to Loan Services, including applicable general ledger tickets and check copies.
  • Following up and clearing all outstanding exceptions.
  • Preparing loan payoff quotes upon request from members.
  • Accepting loan payoff checks and preparing appropriate transaction tickets.
  • Monitoring maturing loans/credit lines and coordinating the appropriate renewal.
  • Monitoring weekly past due loan payments and update comments weekly for Officer.
  • Monitoring maturing Letters of Credit and coordinating appropriate renewal process; collecting applicable fee.
  • Meeting with Officers weekly to input and manage loan pipeline.
  • Correcting any collateral exceptions on loans.
Loan Process
  • Process and close consumer and commercial loans in a prompt, accurate and efficient manner.
  • Provide excellent service to our members and bankers.
  • Input the loan request in loan summary and current system platform(s).
  • Prepare Debt Summary (if applicable).
  • Coordinate the collection of applicable business tax returns, business financial statements, personal financial statements, personal tax returns, credit reports, and credit monitoring required financials.
  • Prepare request for Credit Analysis and forward package to Loan Administration.
  • Communicate with Credit Analysis relating to any additional information required.
  • Assist with compiling approval package for submission to approving/reviewing entity (i.e. Regional President, Executive Committee, Credit Review, Small Business Lending, etc.).
  • Input all consumer/commercial loans.
  • Meet with members as requested for loan closings at the Bank.
  • Review signed documents to assure the package is complete with proper signatures obtained.
  • Package loan documents and required supporting documentation for transmittal to Loan Services, including applicable general ledger tickets and check copies.
  • Following up and clearing all outstanding exceptions.
  • Preparing loan payoff quotes upon request from members.
  • Accepting loan payoff checks and preparing appropriate transaction tickets.
  • Monitoring maturing loans/credit lines and coordinating the appropriate renewal.
  • Monitoring weekly past due loan payments and update comments weekly for Officer.
  • Monitoring maturing Letters of Credit and coordinating appropriate renewal process; collecting applicable fee.
  • Meeting with Officers weekly to input and manage loan pipeline.
  • Correcting any collateral exceptions on loans.
Deposit Process
  • Serving as the contact person for any member service assistance with assigned Officers’ portfolios.
  • Processing requests for transfers of funds and other needs as they arise.
  • Safeguarding member information and communications.
  • Following up and clearing all outstanding deposit exceptions.
  • Pulling reports for Officers as needed.
  • Meeting with officers weekly to manage business development.
  • Processing transfer requests.
  • Processing wire transfers and stop payments.
  • Decision overdrafts daily.
  • Opening accounts for members.
  • Assisting members with account research as needed.
  • Coordinating the needs of members with appropriate departments and following up to ensure satisfaction of service.
  • Assisting members with ordering checks,…
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