Payment Specialist

Payment Specialist – Lansing Building Products

Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. A certified Great Place To Work™, Lansing has nearly 2,000 associates in 112 branches serving customers in 35 states along with Home Office locations in Richmond, VA and Waltham, MA.

We exist to make a positive impact in people’s lives and are focused on delivering a best‑in‑class experience to our associates and our customers.

The Payment Specialist is responsible for processing and applying payments, daily reconciliation with banking reports, and resolving credit‑related issues through addressing incoming phone calls and emails from Lansing branch associates and customers.

• Process payments via multiple payment methods (ACH, checks and credit cards) from various sources (lockbox, customer portal & branch payments).
• Post payments to customer accounts and apply to related invoices per customer remittance. Involves daily contact with customers and team members to determine proper application.
• Daily reconciliation of posted payments to banking reports. Review unapplied cash reports to determine cash application.
• Respond to incoming phone calls from Lansing associates and customers by resolving credit‑related issues. Involves decision‑making on managing past due accounts, responding to billing questions, and assist associates with customer portal & payment application issues.
• Other duties as assigned.

• Ability to work accurately but quickly to handle a high transaction volume.
• Ability to manage multiple tasks and meet daily deadlines.
• Strong problem‑solving/decision‑making skills.
• Ability to reconcile accounting records.
• Strong attention to detail.
• Strong customer focus.
• Communication proficiency.
• Ability to work effectively in a team environment.
• Basic proficiency with Excel and Word.

This position has no supervisory responsibilities.

This position operates in a professional, office environment.

This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc.

This is a full‑time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m.

• High school diploma.
• 2 years+ related experience in an accounting environment.
• Bachelor's degree is a plus, but not required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coverage to support your overall well-being:
  Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP.
• Investment in your future:
  Competitive 401(k), Employer Match of 50% up to 15% of salary.
• Culture:
  Great Place to Work Certified every year since 2019.
• Work/Life Balance:
  Paid Vacation & Sick Days.
• Growth/Development:
  Tuition Reimbursement & Training Programs.

• Company Paid Parental Leave.
• Company Paid Life Insurance.
• Short Term & Long-Term Disability.
• Paid Holidays.
• Health and Wellness program.
• Volunteer Time.

Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.