Host, Executive

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Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia:
Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

The Executive Host is responsible for providing premium level guests with the best possible experience. The Executive Host is responsible for identifying and acquiring premium guests both internally and externally by executing programs for recruitment of new gaming guests, while creating brand awareness for Richmond Rosie’s Gaming Emporium. The Executive Host builds premium guest loyalty using sales and marketing techniques that foster an exclusive guest relationship and generate gaming revenue as determined by management.

This role is highly visible to and interactive with premium guests, and therefore requires a high level of professionalism, and championing of the goals and priorities. Responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests. The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods.

Maintains confidentiality of all privileged information.

• Provides excellent guest service and hospitality to the gaming facility guests.
• Solicits and develops our valued guests through contacts within the community and on the gaming floor.
• Utilizes all players tracking systems applications and software to target active players on the gaming floor.
• Responsible for meeting weekly & monthly guest contact, event bookings and benchmark and other departmental goals.
• Assists and plans special events to ensure guest satisfaction and event success, giving special attention to high level guests who may be in attendance.
• Secures dining, entertainment, event, and transportation reservations and VIP services to our valued guests.
• Responsible for increasing visits, gaming play, and length of stay for all rated gaming guests.
• Reviews of guest activities and promotional status with Promotions Manager and General Manager as required.
• Notifies our valued guests through telemarketing, letter writing and email about services available, promotional opportunities, and special events to assure guest retention and repeat business.
• Research’s and evaluates play and patterns to reach our valued guest with gaming experience.
• Develops, establishes, and retains relationships with our valued guests thru telemarketing, written correspondence and email.
• Utilizes our player tracking systems for player tracking, analysis, and data.
• Works with security and marketing to coordinate our valued guest requests for special accommodation and amenities.
• Creates and establishes the Player Services memberships through fostering relationships and promoting the use of the Players Club card and programs.
• Positively interacts with guests and Team Members while sometimes handling difficult situations in all types of business conditions.
• Maintains security and confidentiality of files, records, lists, and other player and financial information.
• Maintains a high standard of courtesy, professionalism, and discretion in communications to or about our valued customers, their arrangements, and finances.
• Completes required paperwork as designated by the department and/or management’s request.
• Responds to guest’s inquiries including e-mails, telephone calls and text promptly.
• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction on all…