Adjustments Senior Operations Production Coordinator; Onsite

Capital One is seeking a smart, ambitious and talented professional that is self‑motivated with excellent organizational and critical‑thinking skills and has great attention to detail and the ability to work in a productive team environment. The Senior Operations Production Coordinator will participate in day‑to‑day processing functions of the Adjustments Department within Consumer Operations. The job scope includes handling check disbursement approvals partnering with internal departments and finding solutions to all check disbursement related issues.

The ideal candidate will have the ability to adapt and thrive in a dynamic, fast‑paced environment while displaying sound judgment in decision making.

• Live the company values of Excellence and Do the Right Thing
• Perform research and monetary adjustment transactions in support of Adjustments operations
• Managing case inventory effectively
• Researching and resolving check transaction errors
• Communicate/correspond with branches, internal departments, vendors and external banks as necessary
• Utilize multiple necessary systems and applications with proficiency
• Proactively identify and report operational and/or customer experience issues appropriately to management
• Identify quality or production issues and communicate them with management
• Follow direction and execute tasks efficiently following policies and procedures
• Always provide a positive customer experience
• Maintain quality and production scores within departmental expectations
• Identify and elevate issues to management as necessary
• Positive role model for the team
• Other responsibilities as assigned by management
• Work with software applications such as Acquire, TRIPS, Imagesoft, and Fedline, SVPCO

This role is an essential position and requires onsite attendance in Richmond, Virginia.

• High School Diploma, GED or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 2 years of Data Entry experience
• At least 1 year of experience within the financial or banking industry
• At least 1 year experience using Google Suites or Microsoft Office

• At least 4 years of Customer Service or Call Center experience
• At least 2 years of experience in the financial or banking industry
• At least 2 years experience using Google Suites or Microsoft Office

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Richmond, VA: $49,774 - $49,774 for Sr Ops Prod Coor

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

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Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.