JMU Athletics Ticket Office Student Assistant - IE

Working Title: JMU Athletics Ticket Office Student Assistant- IE

State Role

Title:

Institutional Employment / Federal Work Study

Position Type: Institutional Employment

Position Status: Part-Time

FLSA Status: Non-Exempt:
Eligible for Overtime

College/Division: Intercollegiate Athletics

Department: 300056 - Ticket Office

Pay Rate: Hourly

Specify Range or Amount: $12.41

Is this a JMU only position? N/A

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date: 11/24/2025

Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff.

The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full‑time instructional faculty.

The JMU Athletics Ticket Office is seeking motivated and reliable student assistants to join our team. As a student assistant, you will play a crucial role in delivering exceptional customer service to patrons in person, over the phone, and via email. Responsibilities include processing ticket sales for both phone and in‑person transactions, assisting with game day event operations, and performing end‑of‑day balancing and reconciliation of cash drawers.

• Provide excellent customer service to patrons in person, on the phone, and via email.
• Process phone and window sales as well as game day event sales.
• End‑of‑day balancing of cash drawer, settlement, and reconciliation as they apply.
• Perform tasks in an efficient and timely manner.
• Stay informed and up‑to‑date on all policies, games, and events.
• Facilitate pass gate operations, including player pass, complimentary admission, visiting team, will‑call, etc., as they apply.
• Assist with crowd control, ticket seller support, and general operation as needed.
• Must be available to work ticketed events (including most home football games), as needed.
• Other duties as assigned.

• Be a current, enrolled student at James Madison University.
• Candidates must be highly motivated, energetic, and be able to manage a work schedule that includes night and weekend work.
• Must possess strong customer service skills.
• Prior cash handling and credit card handling experience is a plus.
• Adherence to all applicable NCAA, conference, and institutional rules and regulations is required.

• Students must be degree‑seeking students, enrolled on at least a half‑time basis (6 credits for undergraduate and 5 credits for graduate).
• E‑Verify Notice:
  After accepting employment, new hires are required to complete an I‑9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E‑Verify system to confirm identity and work authorization.

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: .

If you are a student with a disability and need assistance please contact the Office of Disability Services at  or disability-svcs. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.