District Team Leader of Service

Position Summary

The District Team Leader is responsible for performing core Field Service Representative (FSR) duties while also serving as a district service supervisor. This dual‑role position involves providing hands‑on service support and leadership to a team of FSRs within a designated area. The supervisor ensures high levels of customer satisfaction by overseeing service quality, mentoring team members, and monitoring performance metrics.

• Service Execution & Reporting
  • Perform installation, inspection, repair, and maintenance of machines and equipment.
  • Respond to customer service calls and coordinate scheduling with the service center to optimize team productivity.
  • Promptly report work results, issues encountered, and follow‑up required through written service reports to the Service Manager (RSM).
• Customer Relationship Management
  • Maintain strong, professional relationships with customers and their employees.
  • Resolve equipment problems and customer concerns effectively and promptly.
  • Ensure high levels of customer satisfaction across all service interactions.
• Team Leadership & Development
  • Supervise the FSR team within the assigned territory, acting as a working leader.
  • Conduct performance reviews, provide training and development opportunities, and deliver regular feedback to the RSM.
  • Monitor team performance and ensure compliance with service standards and company policies.
• Business Growth & Strategy
  • Drive service revenue growth within the territory by identifying opportunities and optimizing service delivery.
  • Collaborate with Sales Engineers and Service Managers to align field operations with business goals.

• Two years electronic technical school or equivalent experience required.
• Field service experience.
• Supervisory experience.
• Valid driver’s license.

• Strong verbal and written communication skills.
• Adaptability to changing priorities.
• Ability to multitask and manage competing demands.
• Excellent problem‑solving and decision‑making abilities.
• Self‑starter with a high degree of initiative and independence.
• Experience in Microsoft Office Applications (Word, Excel, Outlook, PowerPoint).

• Customer Sites, Travel by Automobile and/or Airplane.

• Mid‑Senior level

• Full‑time

• Information Technology

• Machinery Manufacturing