Student Support Specialist

Job Title: Student Support Specialist – Education Support Spec II (Code 29143-SW)

Position Code: 29143-SW,
FLSA: Nonexempt,
Pay Band: 02,
Position Number: 279W0040

Agency:
Danville Community College, Division:
Danville Community College (Div) –

Work Location:

Danville (590). Hiring Range: $17 – $20 per hour. Category: F-Admin Supp. Status:
Part Time. Telework options: subject to change based on business needs. Bilingual/multilingual: none specified.

Work Schedule:

Monday – Friday 8:00 a.m. to 5:00 p.m. This is a part‑time, face‑to‑face 29‑hour per week position. Commonwealth of Virginia part‑time/wage employees are limited to working 1,500 hours per agency per year, which is calculated as the 365‑day period from May 1st through April 30th each year. It is the employee and supervisor’s responsibility to manage and maintain the work schedule to ensure the limited 1,500 hours are not exceeded within the May 1 – April 30 365‑day period.

SENSITIVE POSITION – NO JOB DESCRIPTION

Danville Community College developed from two institutions, Danville Technical Institute and the Danville Division of Virginia Polytechnic Institute opened in 1936 as Danville Textile School, becoming Danville Technical Institute just after World War II. The Danville Division of Virginia Polytechnic Institute first began as an engineering division in 1946, and was later expanded to include the first two years of course work for all engineering, business administration, liberal arts, and science majors.

Beginning in the summer of 1966, all programs taught by Danville Technical Institute were brought under the Virginia Department of Community Colleges. Effective July 1, 1968, the Danville Division of Virginia Polytechnic Institute merged with the existing community college providing the comprehensive programs now offered.

Under the general direction and supervision of the Financial Aid Director and School Certifying Official, performs a variety of duties associated with the processing of state, federal, institutional, and local financial aid programs. Assist students in completing the FAFSA application, Federal Student Loan applications, Veteran certifications, and SAP appeals. Ensures that the front desk has coverage at all times. Provide high quality customer service to all internal and external constituencies.

Provide support to maintain office structure and continual workflow.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Knowledge of Federal and State financial aid programs and regulations.
• Knowledge of financial aid processing, verification, and data conflict resolution.
• Knowledge of Veteran benefits and certification requirements.
• Ability to problem solve, organize data, and pay close attention to details.
• Ability to handle multiple tasks and meet deadlines.
• Ability to communicate effectively, both written and orally.
• Ability to work independently and as a team.
• Ability to learn new technology and adapt to a frequent change in processes.

• Work experience in higher education areas such as financial aid and/or veteran services.
• Experience using tools such as EAB Navigate, People Soft SIS, and Canvas.
• Experience working with a variety of students and community members.

Operation of a State Vehicle:
No. Supervises Employees:
No. Required Travel:
No. Operation of a State Vehicle: N/A.

Posting Number: . Recruitment Type:
General Public - G. Number of Vacancies:
1. Position End Date (if temporary): 03/25/2026. Job Open Date: 02/26/2026. Job Close Date: 03/25/2026. Open Until Filled:
Yes. Agency Website:(Use the "Apply for this Job" box below)..

Contact: Rachel Baines – email rachel.baines.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the…