Student Records Specialist

Working Title

Student Records Specialist

Role

Title:

Education Support Spec II
Role Code: 29143-SW
FLSA:
Nonexempt
Pay Band: 03
Position Number:
Agency: J. Sargeant Reynolds Community College Division

Work Location:

Henrico - 087
Hiring Range:
Salary commensurate with experience; maximum of $42,000.
Emergency/Essential Personnel:
No
EEO Category: E-Paraprofessional
Full Time or Part Time:
Full Time

This is a full-time, classified position. The standard work schedule is Monday through Friday, 8:15 a.m. to 5:00 p.m. Occasional extended hours, including evenings or weekends, may be required during peak registration periods, graduation processing, audit cycles, or other high-volume times to meet operational needs. The position requires regular on-site presence to support student services, records processing, and compliance functions.

Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students.

We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

The Student Records Specialist is a key resource within the Office of the Registrar, supporting students, faculty, staff in navigating essential academic processes. This position is responsible for facilitating and processing Credit for Prior Learning (CPL), troubleshooting registration issues, managing course substitutions, processing attendance records, and verifying student enrollment and credential information. The Education Support Specialist ensures all functions are performed in compliance with FERPA, state regulations, institutional policies, and accreditation standards.

By providing accurate, timely, and student-centered support, this role contributes to academic integrity, operational efficiency, and student success.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Extensive knowledge of regulations and laws governing college enrollment services, records retention, and the release of confidential data.
• Strong knowledge of customer service principles and practices in an educational environment.
• Ability to interpret and apply policies and procedures; manage multiple processes using automated systems related to enrollment.
• Ability to cross‑train staff and collaborate effectively as part of a team.
• Skill in reviewing requests, analyzing data, conducting research (paper and online), and resolving problems.
• Ability to work independently, manage priorities, and make sound decisions.
• Strong oral and written communication skills; ability to interact effectively with diverse stakeholders and travel between campus locations as needed.
• Proficiency in computer operations and current software applications, including MS Word, Excel, Access, PowerPoint, Student Information Systems (SIS), and Perceptive Content.

Operation of a State Vehicle:
Yes. No Supervising Employees. Required Travel:
Minimal travel is expected for this position. Occasional local travel between campus locations may be required to support registration, records management functions, or training activities.

• Health Benefits:
  
  Competitive state health coverage options, including dental, vision, hearing, and premium rewards.
• Retirement:
  Membership in the Virginia Retirement System (VRS), plus voluntary supplemental retirement options with employer contributions.
• Paid Leave:
  Generous paid time off, including sick leave, personal leave, holidays, and paid parental leave.
• Flexible Spending Accounts (FSAs):
  Options for medical and…