Testing Center Specialist; Portsmouth

Overview

Working Title Testing Center Specialist (Portsmouth). Role Title Education Support Specialist I. Role Code 29142-SW. FLSA Nonexempt. Pay Band 02. Position Number 295W0581. Agency Tidewater Community College. Division Tidewater Community College (Div). Work Location Portsmouth - 740. Hiring Range $14.31 per hour, part time. Emergency/Essential Personnel No. EEO Category F-Admin Supp. Full Time or Part Time Part Time. Telework options No.

Telework options are subject to change based on business needs. Bilingual or multilingual skill requirement or preference No.

Work Schedule:

Up to 29 hours per week to be scheduled between 10:30am-6pm Mon; 8:30am-5pm Tue-Fri; 9am-12pm Sat.

• Schedules are subject to change based on operational needs of the department.

Sensitive Position No

Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions.

The college had 3,399 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled ’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary

The Testing Center Assistant will support the overall operations and core testing functions of the Testing Center with a mission of service to students, faculty, staff, employers and community members.

Functional Responsibilities

• Administer comprehensive testing and support the core testing functions to include Virginia Placement Test, ACCUPLACER ESL, Distance Learning, IT Challenge exam, Nursing HESI A2, Nursing NACE, Nursing NHA, NAS2 Challenge exam, CLEP, TCC faculty makeup exams, online/hybrid course exams, testing for Office of Educational Accessibility, and exams from VCCS institutions and other college/universities, and others
• Provide support to Student Affairs departments such as Admissions & Enrollment, Counseling, Office of Educational Accessibility, and others as needed
• Actively participate in registration activities and on and off-campus recruiting community events
• Provide excellent customer service to both internal and external constituents in a fast-paced, high-volume environment.
• Promptly answers telephone calls, emails, and in-person inquiries from students, faculty, staff, and any other customer
• Administer test on and off-campus
• Compile statistical data for assessment reports.
• Maintain daily operation of Testing Center to include: preparing lab computers, cameras, & reference sheets, scheduling student appointments, preparing for appointments, seating students for testing, mailroom box, and other files as needed in accordance with TCC/VCCS policy.
• Obtain necessary credentials to administer various tests to students or other customers
• Other duties as assigned

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Knowledge of college admission policies, procedures, and programs of study
• Knowledge of student information systems;
  People Soft
• Knowledge of effective customer service techniques both in person and in an automated environment
• Ability to work independently as well as collaborate with administrators, faculty, and staff
• Ability to effectively communicate orally and in writing with a diverse public
• Ability to work in a fast-paced, high-volume environment
• Ability to work varied hours (weekends and evening) and locations (required)
• Demonstrated skill with operating a PC and experience with word processing, spreadsheet, and database software
• Ability to obtain necessary certifications for testing center during work hours within one month of employment

Additional Considerations

• Experience in student development and assessment services in a college or university
• Knowledge of assessment screening principles and measures
• Knowledge of state and federal policies regarding FERPA regulations

Operation of a State Vehicle No. Supervises Employees No. Required Travel N/A

Posting Number . Recruitment Type General Public - G. Number of Vacancies
1. Position End Date (if temporary). Job Open Date 01/30/2026. Job Close Date 02/19/2026. Open Until Filled No.

Agency Website TCC.EDU. Contact Name Lizette White. Email ldwhite. Phone Number. Special Instructions to Applicants:
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with…