Manager, Product Design - Design Systems

At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.

We are currently seeking a Product Designer to join our Card Servicing Experience design team. The role focuses on creating experiences and tools that help our servicing associates and customers navigate any question or problem along their journey with us. You will oversee work on our agent platform and its design system, ensuring methodical, systematic growth of product features and consistent, reusable componentry across our portfolio.

• Product Design Expertise – Leverage a range of skills across interaction, visual, and service design, creating artifacts such as journey maps, blueprints, high‑fidelity designs and prototypes.
• Design System Expertise – Build and maintain robust, scalable components in Figma, document tech specs and usage guidelines, create responsive components, apply atomic design methodology, and manage design library versions.
• Leadership & Mentoring – Lead design projects, delegate work, mentor junior designers, and build strong partnerships with cross‑functional stakeholders.
• Human‑Centered Thinking – Navigate stakeholder needs, apply research insights, scalability and technical constraints, focusing on customer‑centered and inclusive design.
• Business‑Focused Insight – Use product and market knowledge to shape shared vision for the team and stakeholders.
• Problem‑Solving & Technical Acumen – Apply tech and data insights to move cross‑functional teams faster and navigate technical limits.
• Collaboration & Workshop Facilitation – Partner with designers and product owners, facilitate workshops, validate components, and manage roadmap prioritisation.
• Communication & Governance – Present work to diverse audiences, onboard new teams to the design system, provide actionable guidance, and share key announcements.

• At least 6 years of experience in a Product Design role.
• At least 6 years of experience with design and prototyping tools such as Figma.
• Experience leading a design system.

• Experience collaborating with product, tech, and business partners.
• Experience leading design projects or teams.
• Experience leading a multi‑level design system within a larger ecosystem.
• Experience working in heavily regulated, data‑heavy problem spaces.

Plano, TX: $149,800 – $171,000
McLean, VA: $164,800 – $188,100
Richmond, VA: $149,800 – $171,000
New York, NY: $179,700 – $205,100

This role is also eligible for performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives.

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws.

For accommodations, contact Capital One Recruiting at 1‑800‑304‑9102 or via email at Recruitin

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.