Dental Treatment Plan & Sales Coordinator

Overview

Dental Treatment Plan & Sales Coordinator at Grand Mission Dentistry. We are a modern, growth-focused dental practice that combines exceptional clinical care with a patient-centered experience. Our mission is to help every patient understand the value of great dentistry and feel confident in moving forward with their care. We are looking for a Dental Treatment Plan & Sales Coordinator — a compassionate communicator with strong sales instincts and at least 1 year of dental experience — who can bridge the gap between clinical excellence and patient understanding.

You are a natural communicator with a professional, upbeat personality who:

• Actively listens to patients and understands their priorities before responding.
• Can confidently overcome objections and help patients feel comfortable with their treatment decisions.
• Handles patient concerns or conflicts calmly, always maintaining empathy and professionalism.
• Understands how to explain dental procedures and insurance coverage in easy, relatable terms.
• Thrives in a collaborative environment and enjoys being part of a high-performing, patient-focused team.

• Treatment Coordination & Case Acceptance:
  Present comprehensive treatment plans clearly and confidently, emphasizing the value and long-term benefits of recommended care.
• Discuss financial options, assist with insurance questions, and guide patients in choosing flexible solutions.
• Follow up consistently with patients who have unscheduled or pending treatment plans.
• Notify patients promptly when pre-estimates return and schedule appointments after confirming financial arrangements.
• Prepare accurate treatment fee estimates and ensure insurance plans are properly calculated.
• Support the doctor and clinical team by identifying unscheduled or incomplete treatments for follow-up.

• Apply active listening techniques to understand patient concerns and tailor responses.
• Build rapport, instill trust, and use objection-handling strategies to guide patients toward acceptance.
• Confidently address financial hesitation, treatment anxiety, or misconceptions with empathy and clarity.
• Manage conflict situations by staying calm, validating patient feelings, and offering constructive solutions.
• Maintain accurate records of all conversations, financial discussions, and patient communications in the system.

• Greet patients warmly and manage check-in/check-out with professionalism.
• Verify insurance eligibility, obtain detailed insurance breakdowns, and accurately input data into Open Dental.
• Assist in coordinating treatment schedules, consent forms, and pre-authorizations.
• Ensure insurance and patient information remains current at all times.
• Support front office operations by assisting with scheduling, phones, and coordination when needed.

• Minimum 1 year of dental office experience required.
• Knowledge of dental terminology and insurance plans (PPO, HMO, fee-for-service).
• Demonstrated experience in sales or case presentation preferred.
• Skilled in active listening, patient communication, and objection handling.
• Excellent conflict resolution and interpersonal communication skills.
• Proficient with computers;
  Open Dental knowledge a plus.
• Punctual, reliable, and proactive team player with attention to detail.
• Bilingual (English/Spanish) is a plus.

• 750 Sign-On Bonus (paid after 6 months of employment).
• Paid Holidays and PTO.
• Health and Dental Insurance.
• 401(k) Retirement Plan.
• Ongoing training in advanced communication, sales psychology, and dental systems.
• Supportive, team-oriented work culture with growth potential.

To qualify for the sign-on bonus, send an email to j with the subject line: “Bonus Me”