Customer Success Specialist​/Project Manager

Customer Success Specialist/Project Manager

Richmond, Virginia

Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions.

Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story – our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.

As the Customer Success Specialist/Project Manager, you will be managing long-term customer satisfaction for Blue Wireless customers throughout their journey while optimizing business aspects such as customer profitability and operational workload.

What's on your plate?

• Act as the main point of contact for customers throughout their service lifecycle from installation to in-life support.
• Manage the on-boarding process for new (large) customers
• Build reporting capabilities to give customers insight in our services, deliveries and offerings
• Manage customer service review cycles, brief customers on service improvements and changes
• Monitor customer satisfaction and maintain positive, long-term relationships by understanding their needs and ensuring their expectations are met.
• Manage customer communications related to service escalations, outages, or changes.
• Assist with billing inquiries, and contract renewals where needed.

• Plan and coordinate larger customer-facing projects
• Align internal teams (sales operations, service delivery, network engineers) to deliver services on time and to spec.
• Track project timelines, milestones, and issues and ensure smooth handovers
• Maintain project documentation and ensure all stakeholders are informed of status and changes.
• Ensure compliance with regulatory requirements and safety standards.
• Identify and mitigate risks proactively to avoid project delays or service disruptions.

• have least 3 years of related working experience
• have Project/Service Management qualifications (Prince/ITIL) (a major advantage but not a must)
• have a good understanding of IT services & IP network
• have good inter-personal skills, along with effective communication skills
• have excellent English communication skills, additional languages are a plus
• are flexible, able to work in a small team on a range of tasks
• are organized and accurate

... we'd love to hear from you.

Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!

• Part of a global professional team of networking solution experts
• Given the opportunity to make a difference, in helping with the development of the role and the business
• Offered many career development opportunities as the company grows and evolves
• In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
• Surrounded by highly supportive peers in a healthy working environment

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Thank you so much for your interest in Blue Wireless (part of Wireless Logic Group); we appreciate the time and emotion that goes into an application.

We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Due to volume we are not able to get back to everyone individually; if you have not heard back from us, you have not been successful on this occasion but we would love to stay in touch for future opportunities.

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces,…