Customer Care Representative - On Site

Customer Care Representative - On Site page is loaded## Customer Care Representative - On Site locations:
VA - Norton:
VA - Blacksburg:
VA - Richmond:
VA - Newport News:
VA - Glen Allentime type:
Full time posted on:
Posted Yesterday job requisition :
REQ
13868#
** Join Our Team at MTM Health!
** At MTM Health, it’s more than transportation—it’s personal. We believe every passenger deserves compassion, dignity, and exceptional service. To make that happen, we’re looking for passionate, driven individuals who want to make a real difference in the lives of those we serve.

As part of our growing team, your work will directly impact the communities around you by helping remove barriers to care and improving quality of life. Our culture thrives on innovation, collaboration, and growth—giving you room to advance, contribute, and shape the future of our industry.###
* ** Make a meaningful impact every day**
* ** Join a team that values your voice, ideas, and contributions**
* ** Be part of a company that consistently exceeds NCQA standards for customer service**
* ** Enjoy a supportive environment, including multilingual assistance available 24/7, 365 days a year
** If you're ready to transform lives and grow your career, apply today and help us break down community barriers—together.#
** Now Hiring:
Customer Care Representatives
***
* Location:

** Onsite - Norton, VA  
** Hourly Rate:** $17.00 (Extra pay for evening, weekend and overnight shifts)## Our Customer Care Representatives are the frontline ambassadors of MTM Health. In this role, you’ll:
* Handle inbound calls from members, clients, and facilities
* Take on 60–80 calls per day (Mondays may see higher volume)
* Support callers with empathy, accuracy, and efficiency
* Increase task complexity as your skills grow##
*
* What You’ll Need:

*** Must currently reside in
** Virginia
* * and be able to work
** on-site
** at our
** Norton, VA office
*** 1 year of call center experience
* 6 months of customer service experience
* Basic typing and computer skills with strong navigation abilities##
** Benefits Without Barriers
** Our Total Rewards program goes beyond a paycheck. We provide benefits designed to support you and your family, including:
* Health, dental, and vision insurance
* Life and disability coverage
* 401(k) with company match
* FSA and HSA plans
* Wellness programs with incentives
* Voluntary and ancillary benefits### ###
** Additional Perks
*** Pay on Demand
* Paid time off + holiday pay
* Birthday holiday
* Maternity/paternity leave
* Continuing education reimbursement
* MTM Perks discount program
* Career development and advancement opportunities###
** MTM Health is Proud to Be an Equal Opportunity Employer
** We welcome diversity and celebrate the unique perspectives each candidate brings. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.#Indeed

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.

MTM Health’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:

- Respect Individuals
- Collaborate to Innovate
- Deliver Value
- Align with Clients
- Act with Integrity No problem! Introduce yourself by completing this form with your contact information and resume. We’ll keep your details on hand and reach out if a great opportunity opens up that matches your experience.#
** Benefits without Barriers
** To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.#
** Limitless Growth Opportunities
** At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.
* Art of Client Communication
* Cornerstone Program
* Bench Program
* Tech Bench Program
* Continuous

Education Reimbursement
#J-18808-Ljbffr