Customer Service Technician - Front-End Cashier

The Front-End Casher ensures accurate and efficient processing of cash, checks, credit card collections. This role provides exceptional high-level frontline customer service and is the primary point of contact to assist citizens with billing and payment inquiries, processing various transactions, and providing essential information.

• Respond to in-person customer requests, inquiries, and problems related to billing and payments, actively assisting with resolutions.
• Answer general questions regarding due dates, service charge fees, credit policies, and other generalized information for business licenses, decals, personal property, and real estate.
• Provide standard information and customer service by following prescribed procedures and instructions.
• Research customer questions and account inquiries.
• Forward customer feedback to your direct supervisor and/or lead teller.

• Utilize Tyler Cashiering, Munis, and other financial portals self-sufficiently with minimal or no supervision daily.
• Receive cash, check, money order, and credit card charge transactions.
• Process in-person payments for real estate, utility, personal property, parking permits, business licenses, and more.
• Perform daily batch processing.
• Assist with deposit preparation.
• Assist with monthly audits and balance petty cash.

• Perform routine office tasks such as data entry, mail processing, and operating a variety of equipment including a cash register.
• Review requests and issue parking permits for citizens of the City of Richmond.
• Perform office opening and closing responsibilities, such as setting alarms and ensuring cash security.
• Print bills and run standard reports.
• Set up or cancel accounts within financial systems.
• Perform any other job-related duties and responsibilities according to business needs for the Department of Finance.

• Standard office equipment
• Standard office protocols and procedures
• Customer service protocols and procedures
• Basic clerical duties
• Cash handling procedures

• Computer proficiency including Microsoft Office Suite
• Data entry
• Telephone etiquette
• Effective oral/written and interpersonal communication
• Basic mathematics
• Problem-solving
• Customer service
• Researching

• Multi-task
• Problem-solve
• Remain calm in stressful situations
• Show empathy and compassion
• Defuse inflamed situations

• High School Diploma or GED
• Two years of customer service experience such as collecting and processing payments, researching billing information,or providing direct customer service
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

• None required.