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Customer Success Mgr./ CSM Technical Support

Customer Success Team Lead - Hands-On Player-Coach

Job in Richmond, Henrico County, Virginia, 23214, USA
Listing for: Snatch UP Jobs
Full Time position
Listed on 2026-02-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A rapidly growing technology company is seeking a Customer Success Team Manager to lead their US Customer Success team. This player-coach role combines direct customer engagement with managing and mentoring the Customer Success Managers. The ideal candidate will ensure successful onboarding and training for clients while addressing customer issues and gathering feedback. An organizational mindset and excellent communication skills are essential, along with a proactive approach to problem-solving.

Preferred backgrounds include Architecture or Design.
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