Automotive BDC Service Associate

Overview

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond. Sheehy Auto Stores is one of the country"s Top 30 Private Dealer groups, representing some of the industry"s best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve.

If this sounds like you, we want YOU to be part of our team! We are looking to hire BDC Associates to monitor and follow up with service customer contacts received via the Internet, phone, and visits to the dealership. Outstanding customer service, organization, and follow-through are required. We are looking for candidates with good people skills, a strong work ethic, and a commitment to customer service.

We would like you to be part of our future growth.

We do not take a "one-size-fits-all" approach regarding our employees' benefits. Our programs are designed to improve your life at work and at home.

• Health, Vision, and Dental Insurance
• Paid Maternity & Paternity after one year of employment
• Start earning PTO on your 1st day of employment
• Paid Training
• Career Advancement
• 401(K) and profit sharing

• Managing customer inquiries, responding to inquiries in a timely fashion, and answering questions
• Follow up with customers and return voicemails and messages to answer customers' questions
• Setting appointments for customers
• Clearly and professionally document all customer feedback and information

• Ability to professionally and positively interact with customers via phone and email
• Strong organizational and time management skills
• Ability to prioritize work assignments and shift work efforts based on the needs of a department or business goal
• Must be able to read, write, and type reports/correspondence
• Customer service, sales, or telemarketing background helpful
• Excellent oral, written, and interpersonal communication skills
• A positive attitude, an exceptional work ethic, and a willingness to learn
• Computer literacy, organization skills, follow-up skills, typing skills
• Authorized to work in the USA
• Ability to pass a pre-employment background screening, MVR, and drug test
• Must have a valid driver"s license

Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

Sheehy Auto Stores is an Equal Employment Opportunity Employer