Sales & Customer Support Representative

A well-established organization in the industrial services space is seeking a Sales & Customer Support Representative to support internal sales teams and external clients in a fast-paced, high-volume environment. This role requires strong problem-solving skills, attention to detail, and the ability to manage multiple priorities with speed and accuracy.

• Handle a high volume of inbound phone calls and electronic requests
• Partner closely with internal sales teams to resolve order, pricing, delivery, and account inquiries
• Process phone and electronic orders with a strong focus on accuracy and timeliness
• Maintain and update customer account information and order documentation
• Interpret purchase orders, sales agreements, and order notes
• Track orders through delivery and follow escalation procedures as needed
• Control call flow, tone, and pace while maintaining professionalism
• De-escalate and resolve challenging interactions
• Communicate with vendors regarding order status, product availability, and freight details

• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, high-call-volume environment
• High attention to detail and strong multitasking ability
• Proficiency in Microsoft Outlook, Excel, and Microsoft Office
• CRM/ERP system experience preferred (e.g., Salesforce, Dynamics, or similar)

• Associate’s or Bachelor’s degree preferred
• 2–3 years of customer service, sales support, or contact center experience preferred
• Spanish language skills a plus, but not required