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Sales & Customer Support Representative
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-01-23
Listing for:
Magnify
Full Time
position Listed on 2026-01-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
A well-established organization in the industrial services space is seeking a Sales & Customer Support Representative to support internal sales teams and external clients in a fast-paced, high-volume environment. This role requires strong problem-solving skills, attention to detail, and the ability to manage multiple priorities with speed and accuracy.
Key Responsibilities- Handle a high volume of inbound phone calls and electronic requests
- Partner closely with internal sales teams to resolve order, pricing, delivery, and account inquiries
- Process phone and electronic orders with a strong focus on accuracy and timeliness
- Maintain and update customer account information and order documentation
- Interpret purchase orders, sales agreements, and order notes
- Track orders through delivery and follow escalation procedures as needed
- Control call flow, tone, and pace while maintaining professionalism
- De-escalate and resolve challenging interactions
- Communicate with vendors regarding order status, product availability, and freight details
- Strong communication, organization, and problem-solving skills
- Ability to thrive in a fast-paced, high-call-volume environment
- High attention to detail and strong multitasking ability
- Proficiency in Microsoft Outlook, Excel, and Microsoft Office
- CRM/ERP system experience preferred (e.g., Salesforce, Dynamics, or similar)
- Associate’s or Bachelor’s degree preferred
- 2–3 years of customer service, sales support, or contact center experience preferred
- Spanish language skills a plus, but not required
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