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Snr​/Associate Tenancy Consultant

Job in Richmond, Henrico County, Virginia, 23214, USA
Listing for: Chase Buchanan Group
Full Time position
Listed on 2026-01-22
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep, Technical Support
Job Description & How to Apply Below

Hours: 40 hours a week, Monday to Friday worked flexibly between 8.30am and 6pm

Location: Tower Bridge

A fantastic opportunity has arisen to join our established Tenancy Services team. Based at our Tower Bridge office, we're looking for someone with bags of energy, who takes pride in providing exceptional customer service, 100% of the time.

Key Responsibilities

We are looking for an exceptional Renewals Consultant to join our team in effectively negotiating renewals and change of occupancies. The ideal candidate will have high attention to detail, an enthusiasm for the London lettings market and will have a track record of providing excellent customer service.

Your main duties will include:
  • Negotiating terms between the parties for replacement Tenants and Renewals and providing the relevant advice
  • Build and maintain strong and effective working relationships with our lettings teams
  • Adhere to department minimum standards relating to time management, workload and file accuracy
  • Progressing replacement tenancies and Renewals in a timely manner ensuring documentation is produced to a high standard and completed within required time frames
  • Maintain and develop relevant compliance and legislative knowledge
Attributes

We are looking for a proactive and highly motivated individual with strong organisational and time management skills. The ideal candidate will be confident, with excellent and accurate written communication abilities and a commitment to providing outstanding customer service. You should be capable of handling multiple tasks simultaneously and effectively, possess a high level of IT proficiency, and demonstrate meticulous attention to detail.

A thorough working knowledge of lettings and tenancy legislation, along with contract requirements, is essential for success in this role.

About The Company

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Home search and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

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Position Requirements
10+ Years work experience
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