Customer Happiness Coordinator

Location:

HENRICO, VA, 23060 Are YOU the one people count on to keep things running?

This opportunity is for you if:

You actually like talking to people and solving problems

You take ownership of customer happiness like it's your personal mission

You're organized, dependable, and love turning chaos into smooth sailing

You don't back down from making calls, following up, and going above and beyond

If that didn't get you excited, no worries-go ahead and check out the next job post and we'll part as friends.

BUT…If you're nodding along and ready to jump in, keep reading, friend… here comes the "fine print"!

This opportunity is NOT for you if:

You ignore customer issues or fail to follow upYou avoid teamwork or supporting your colleagues

You don't take punctuality or reliability seriously

You aren't open to learning or improving your skills

Still here? Getting even more excited? Hit APPLY now-this spot won't be open for long!

What You'll Actually Do:

Handle customer questions, concerns, and requests with professionalism, care, and urgency

Assist with scheduling and following up on warm, qualified leads using approved scripts

Perform phone and occasional in-home estimates using company pricing and processes

Support the Office Manager with day-to-day office tasks, including supply tracking and fleet coordination

Assist in launching cleaning teams each morning with assignments, customer notes, directions, and supplies

Transport supplies or equipment to cleaning teams as needed

Log all customer interactions, estimates, and team activities in the company system and metric sheet by the end of the dayHelp maintain team morale and positive relationships among staff and customers

The Basics (Before You Apply)

Schedule:

Monday-Friday, 7:00 AM - 4:00 PM (full-time, consistent schedule)
Weekend Work:
Rare emergencies only; voluntary

Pay: $15-$17/hour (overtime paid according to Virginia and federal law if needed)
PTO: 5 days per year, earned after 1 year of employment

Requirements:
Background check, clean driving record (MVR), legal eligibility to work in the U.S.At-Will Employment:
Either you or the company may end employment at any time, with or without cause or notice

That's the boring-but-important stuff-now you know exactly what you're signing up for!

Ready to Make a Difference?

If you're organized, enthusiastic, and ready to make customers smile while supporting our cleaners, hit Apply Now and let's make some magic happen!