Call Center Agent

Job Description

Join the team at VA Sky Wire where you’ll support the backbone that connects the Richmond Metropolitan area to all of its information and entertainment needs. We are a leading provider of high speed Internet, DIRECTV, Dish Network, and VOIP services for Multi‑Dwelling Units (MDU) throughout Virginia. We are growing our support and installation teams to keep up with our rapidly expanding service area.

Working at VA Sky Wire, you’ll enjoy the pride of knowing that your work gjøre helps to keep families all over Virginia connected with each other and their entertainment.

VA Sky Wire offers health insurance plans, 401K benefits, paid holidays and paid vacation to full‑time employees (32‑40 hours), and opportunities for advancement within the organization.

• Working within a team to answer and resolve inbound customer calls and emails.
• Assisting residents and business owners with activations and upgrades to their internet and video services.
• Troubleshooting internet and video issues when tenants call in.
• Performing first‑contact troubleshooting when customers call in.
• Scheduling onsite visits with field support technicians for problems that cannot be resolved over the phone.
• Participation in company parties, team‑building events, and general fun stuff.
• Communication with the rest of the VA Sky Wire team to relay information about developing issues that may impact our customer base.
• Learning new skills and techniques to improve your abilities and those of the Sky Wire team.
• Additional tasks and skills as our company grows.

• An outgoing personality that enjoys helping others.
• High energy and a positive attitude with the ability to work well in a team environment.
• Strong communication and documentation skills.
• Strong critical thinking and problem‑solving skills.