Concierge​/Elevator Operator

Join to apply for the Concierge/ Elevator Operator role at ASM Global

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Join to apply for the Concierge/ Elevator Operator role at ASM Global

Overview

The Theater Concierge will provide a warm and exceptional specialized service by providing outstanding customer service to our theater patrons. This position will share time between Altria Theater and Dominion Energy Center

• Develop relationships with patrons to improve their theater going experience and exceed their expectations
• Address, follow-through and resolve patron concerns
• Anticipate the patrons need and get them excited about current and future theater productions
• Warmly welcome patrons to the theater(s) and direct them to the right information and/or resource
• Provide patrons with a wealth of knowledge relevant to the theater and the community
• Research topics relevant to the theater(s) and the city of Richmond
• Be ready to stand in as Usher when called upon
• SMG provides a dynamic working environment in which duties and responsibilities may change; therefore employees are expected to be flexible and responsive to changes in the scope of their duties

• Develop relationships with patrons to improve their theater going experience and exceed their expectations
• Address, follow-through and resolve patron concerns
• Anticipate the patrons need and get them excited about current and future theater productions
• Warmly welcome patrons to the theater(s) and direct them to the right information and/or resource
• Provide patrons with a wealth of knowledge relevant to the theater and the community
• Research topics relevant to the theater(s) and the city of Richmond
• Be ready to stand in as Usher when called upon
• SMG provides a dynamic working environment in which duties and responsibilities may change; therefore employees are expected to be flexible and responsive to changes in the scope of their duties

• Must be Customer Service Oriented! This position is on the front lines of our theaters’ relationship with its patrons
• Excellent verbal and written skills
• Must be able to effectively and calmly deal with a multitude of patron issues while maintaining SMG policies
• Must be a Master of Conversation: be able to converse with anyone in every situation in a non-threatening, respectful manner; listen carefully to what others are saying and intend to say
• Must have a passion for theater
• Must love helping people
• Possess an intellectual curiosity and a desire to learn about the theater and the community surrounding it
• Radiate compassion, excitement and charisma

• Seniority level
  
  Entry level

• Employment type
  
  Part-time

• Job function Other
• Industries Entertainment

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