Institute Contemporary Art Visitor Experience Associate; Part-time

Institute for Contemporary Art Visitor Experience Associate (Part-time)

Join to apply for the Institute for Contemporary Art Visitor Experience Associate (Part-time) role at Virginia Commonwealth University.

The Institute for Contemporary Art at VCU invites applicants for the part‑time position of Visitor Experience Associate. The Institute is designed by Steven Holl Architects and located at the corner of Broad & Belvidere.

• Unit: Institute for Contemporary Art MBU
• Department: Institute for Contemporary Art
• Salary: $15 per hour
• Anticipated Hours/Week: 15–29
• Employment Class: Part‑time Hourly
• FLSA Exemption Status: Non‑Exempt
• Flexible Work Arrangement: Fully Onsite
• Final date to receive applications: Wednesday, December 3, 2025
• Contact: VCUarts HR – artshr

• Opening & Closing Duties
  • Open and secure the museum, including disarming/arming alarms, unlocking/locking doors, and preparing public areas for visitors.
  • Conduct pre‑opening inspections of galleries, public spaces, and facilities to ensure readiness and cleanliness.
  • Perform end‑of‑day closing walkthroughs to ensure all visitors have exited, galleries are secure, and lights, exhibits, and equipment are properly shut down.
  • Complete the Daily Assignment Sheet which includes attendance numbers for classes, tours, galleries, and overall guests in the building.
  • Reconcile and report ticketing and cash handling records as required.
• Visitor Engagement & Support
  • Provide excellent customer service by greeting visitors, answering questions, and assisting with way finding and exhibit information.
  • Facilitate ticket sales, membership sign‑ups, and event check‑ins using point‑of‑sale systems.
  • Assist with visitor feedback and communicate visitor needs or concerns to supervisors.
  • Report incidents, emailing the Manager with a photo of the incident, a description, and time of occurrence.
• Operational & Safety Support
  • Monitor visitor activity to ensure the safety of guests and exhibits.
  • Follow emergency procedures and support evacuation or shelter‑in‑place processes when necessary.
  • Assist in maintaining cleanliness and orderliness in public areas.
  • Replenish exhibition materials as needed.
• Team Collaboration
  • Work collaboratively with other staff and volunteers to deliver a seamless visitor experience.
  • Support museum programs, events, and special exhibitions as assigned.
• On‑Call Working Model
  • In addition to scheduled hours, additional hours may be scheduled based on demand; shifts may vary week to week.
  • Evening, weekend, and holiday availability is often required.
  • Ideal for candidates seeking a flexible, part‑time role within a dynamic, event‑driven environment.

• Must pass a pre‑employment background check.
• High school diploma or equivalent; some college or museum experience preferred.
• Previous experience in customer service, hospitality, or cultural institutions.
• Excellent communication and interpersonal skills.
• Reliable, punctual, and comfortable working independently or as part of a team.
• Availability to work weekends, holidays, and occasional evenings as required.

• Ability to stand or walk for extended periods.
• Ability to lift up to 25 lbs occasionally.

All VCU employee types are eligible for a wide array of benefits to support you during your employment sult the benefits website for information on benefits eligibility according to employee type.

Contact Name: VCUarts HR
Contact Email: artshr