Community Manager - VA

Description

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job‑related responsibilities and duties throughout the facility as assigned and/or necessary.

• Proficient with Google Suite applications including Gmail, Docs and Sheets
• Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co‑workers and generally enjoy working with a diverse clientele
• Strong interpersonal, written and verbal communication skills required
• Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change
• Strong decision‑making, organizational and problem‑solving skills
• Support and provide efficient and timely communication to multiple Homeowner’s Association (HOA) Board of Directors (clients) needs, requests and action items
• Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required (usually in the evening)
• Ability to effectively manage multiple client relationships simultaneously
• Prepare all meeting material packets for all above mentioned meetings
• Create budgets for communities in portfolio
• Obtain and negotiate all vendor contracts i.e. landscaping, maintenance, etc.
• Ability to review, interpret and ensure compliance with HOA documentation
• Ability to review, interpret and answer questions on financial documents
• Assist clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations and other community issues
• Document and retain all communications between the community board members, vendors and support teams
• Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other HOA questions
• Ability to research and obtain information to resolve homeowners’ needs
• Conduct follow‑up on specific requests made to agent by homeowners
• Filing of paperwork
• Other tasks as assigned

• Strong communication skills
• Strong ability to multitask
• Strong ability to pay attention to detail
• Retain and recall a large amount of detailed information
• Move quickly and efficiently through assigned workloads
• Demonstrate the ability to manage time to maximize the maintenance of ongoing client relationships
• Conduct appropriate for business atmosphere
• Clearly comprehend information over telephone
• Utilize general office equipment such as telephone, fax, copy machine
• Proper grammar
• Prior HOA experience a plus
• General understanding of HOA documents helpful
• Bi‑lingual helpful

• Must be located in or near (city), VA

• High School Diploma
• 2–5 years related experience or equivalent combination of education and experience
• CMCA, AMS or PCAM designation preferred

• Adapts to changing work demands
• Stays focused on own work when faced with challenges and/or difficulties
• Stays open to and learns from feedback

• Moves, lifts, carries supplies weighing less than 20 pounds without assistance
• Creates documents, reports, etc. using a computer
• Ability to enter and locate information on a computer
• Visually verifies and/or reads information
• Sits for an extended period of time
• Must be physically present in the office as the needs of the business dictate