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Customer Success Mgr./ CSM

Intake Call Center Manager: Lead Data-Driven Onboarding

Job in Richmond, Henrico County, Virginia, 23214, USA
Listing for: Allen Allen Allen & Allen
Full Time position
Listed on 2026-02-01
Job specializations:
  • Business
    Customer Success Mgr./ CSM
Job Description & How to Apply Below
A reputable law firm in Virginia is seeking an experienced Call Center Manager to oversee Intake Specialists and enhance service delivery. The ideal candidate will have a Bachelor's degree and significant management experience in customer service. Responsibilities include guiding initial case openings and improving call center performance.

This role offers competitive salary and robust benefits including PTO, 401k, and health insurance, aiming to foster a collaborative team environment.
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