Service Dispatcher

Colonial Webb is seeking an experienced and friendly Service Coordinator to join our Building Service team in Richmond. Service Coordinators perform scheduling, dispatching, and purchasing for customers and Service Technicians.

If you are a people person and enjoy delivering top-notch customer service, we would like to talk with you. Join our team and take your career to new heights.

At Colonial Webb, we are deeply committed to our people, our culture, and the continued growth of our business. As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and expertise of our teams, who work across a diverse range of specialties, including New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. For over 50 years, we ve been dedicated to delivering comprehensive solutions and unmatched service to our commercial customers, earning a reputation as a trusted contractor in the industry.

• Competitive salary
• Career development and progression
• 401(k) plan with company match
• PTO and paid holidays
• Excellent medical, dental, life, vision and disability benefits
• Employee Assistance Program
• Employee referral incentives

• Develop and maintain short/long-term schedules for 10-15 Service Technicians and meet weekly with the Building Service Supervisor (BSS) and Building Service Manager (BSM) to discuss technician workload and scheduling.
• Contact customers to schedule Technician visit, per individual customer requirements and communicate with customers throughout all stages of work completion.
• Schedule and dispatch the appropriate Technician for service calls/quoted repairs/inspections and ensure that all work is logically scheduled in a cost-effective way to meet our customer obligations. Ensure technicians have all information required to complete work being performed.
• Assist in answering the service phone line and route calls and issue work orders upon request (internal or external).
• Create purchase orders and order or pre-order necessary materials for repairs or maintenance. Track material shipments and ensure customer is updated on estimated arrival. Enlist the aid of BSS/BSM in the event of material issues.
• Respond to knowledge requests or service calls from internal and external customers professionally and in a timely fashion. Solicit assistance from BSS/BSM where applicable.

• Service coordination or project management experience for a service contractor (preferably mechanical, plumbing, or electrical)
• General understanding of HVAC equipment and systems (preferred)
• Ability to work a flexible schedule including overtime (when necessary).
• Possess the courage to make informed decisions without outside input
• Ability to perform multiple activities in a timely manner with high accuracy
• Ability to stay calm and patient yet also maintain a sense of urgency when handling emergencies and/or experiencing heavy workloads

EOE M/W/Disability/Vets