Specialist, Truckload Control Tower Operations

Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network.

The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. EFW offers highly competitive pay and a comprehensive benefits package.

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance

The Specialist, Truckload Control Tower Operations, is accountable for the day-to-day relationship with the client and analyzing data to identify trends. This position is also responsible for establishing and maintaining positive, productive customer relations while managing daily resolution of issues. The Specialist, Truckload Control Tower Operations, helps support the Account Leader, Truckload Control Tower Operations in any day-to-day aspects needed, which can include data entry, carrier relationships, or customer reporting and communication.

• Model and act in accordance with EFW guiding principles and core values.
• Provide strong and long-term support to the Account Leader in all aspects of business
• Research and provide possible solutions for identified issues
• Carry out assignments in conducting work for EFW and its clients, including data entry, customer reporting and communication, along with carrier relationship and maintenance
• Ensure compliance with the internal quality policies, procedures, and guidelines
• Assist with monitoring carrier delays and changes, and advise SMEs when other carriers must be utilized within the department to achieve more consistent deliveries and better pricing
• Assist the client in gathering all requested information
• Assist Account Leaders with internal customer-specific duties when needed, including POD verification, BOL generation and distribution, packing list summaries, tracking and tracing support, shipment creation and data entry, scheduling support and TMS status updates
• Ensure all KPIs are being met and exceeded
• Compile data upon request from clients and carriers
• Send out and collect paperwork and documentation to support tracking and tracing needs as fit
• Actively work to further develop business between EFW and the client
• Develop new relationships with assigned Truckload, Drayage, and Expedited accounts through networking and additional opportunity probing
• Build strategic relationships with key contacts at customer organizations to understand opportunities for creating value
• Work collaboratively with the Truckload Services, Drayage, Expedited, and Truckload Control Tower teams at multiple sites and locations to ensure customers’ needs and expectations are met
• Complete administrative functions in a timely manner
• Assist with handling transactional complaints and problems in a timely and effective manner
• Maintain a high level of expertise and knowledge of products and services
• Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations
• Comply with company C-TPAT and TSA security procedures
• Perform other duties as assigned

• Minimum knowledge, skill, and/or ability as representative of the role
• Ability to read and interpret complex business and/or technical documents
• Ability to write comprehensive reports and detailed business correspondence
• Ability to work with managers or directors and communicate ambiguous concepts
• Ability to present to groups across the organization
• Ability to work independently or in a team setting, in a fast-paced environment
• Must be…