Manager, University Accounts - Off Campus Partners
Listed on 2026-01-26
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Business
Business Management, Business Analyst, Client Relationship Manager, Business Administration -
Management
Business Management, Business Analyst, Client Relationship Manager, Business Administration
Manager, University Accounts - Off Campus Partners
Job Description
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.
We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
is the nation’s #1 rental marketplace for owners, property managers and consumers. the network that millions of renters every year rely on to find their new place, is continuing to grow our industry‑leading sales force. We provide apartment Property Managers and Owners with a platform to market their property listings and the industry’s most comprehensive virtual tools to attract the most and highest‑quality renters.
Our suite of services includes digital advertising, social and reputation management, and market analytic solutions which delivers innovative tools for our customers.
Off Campus Partners, a CoStar Group subsidiary and part of the network, is the leading provider of off‑campus housing websites for colleges and universities in the U.S. Our mission is to simplify the off‑campus housing experience for universities, students, and property managers nationwide. We have established partnerships with more than 150 of the country’s top universities, offering their students a user‑friendly platform to search for housing, find roommates, and access educational resources.
One of our first university partnerships was with the University of Virginia! Preview the site at offgroundshousing.student.virginia.edu.
The Manager of University Accounts is a strategic, results‑driven leader responsible for driving client success, renewal performance, and team excellence across our national university partnerships. This role leads a team of University Account Managers who ensure exceptional service delivery, partner satisfaction, and long‑term retention. The Manager plays a critical role in strengthening and expanding university relationships, overseeing renewal strategy, and elevating team execution through proactive engagement, coaching, and accountability.
Responsibilities- Lead, coach, and develop a high‑performing team of University Account Managers.
- Set clear expectations and hold the team accountable for results.
- Drive renewal strategy and ensure timely, successful renewals across all partnerships.
- Monitor account health, identify risks early, and guide plans to strengthen retention.
- Support key university meetings to improve partner relationships and engagement.
- Shape and support strategies that elevate partner engagement, growth, and long‑term success.
- Partner with Sales, Marketing, and Product teams to enhance partner value and support renewals.
- Serve as the primary escalation point and drive timely, effective resolutions.
- Analyze feedback and performance data to identify trends and improvements.
- Ensure team activities align with organizational goals and provide updates to leadership.
- Travel 30%–40% for university visits and conferences.
- Two or more years of experience successfully leading a team of sales, account management, customer success, or business development professionals, or equivalent leadership experience in the Student Housing or Multifamily industry.
- Experience managing customer relationships throughout the full customer lifecycle, including onboarding,…
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