Revenue Operations Associate

Overview

At Koalafi, we believe in a world where no one has to put an important purchase on hold. We're making it easier for more people to pay for big purchases over time. Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we're transforming the financing experience and joining our team?

About Koalafi

We're one of the fastest growing consumer finance companies in America. We are making it simpler, faster, and more transparent to purchase the things you need to make your life go. By combining smarter technology with a relentless focus on customer experience, we're transforming the financing experience for essential life purchases in retail stores nationwide.

The Revenue Operations Associate is responsible for supporting the sales team’s daily operations and coordinating various merchant platform enablement. This role connects Sales, Marketing, Operations, and external integration partners through streamlined processes and enablement of integration platforms. The ideal candidate is detail-oriented, proactive, and thrives in a collaborative, fast-paced environment.

Revenue Operations & Administrative Support

• Serve as the first point of contact for the sales team regarding technical needs, tools, events, and collateral.
• Manage and update CRM system (Salesforce) and internal systems to ensure accurate merchant and sales data.
• Maintain and update documentation on external and internal platforms, product features and standard operating procedures to ensure the sales team is equipped for success.

Integration Liaison

• Act as the project coordinator between merchants seeking an integration, Koalafi’s technical teams and external integration partners.
• Facilitate communication with external integration partners, merchants and sales representatives to ensure smooth hand-offs, status updates, and timely delivery of API keys or documentation.
• Schedule meetings, follow up on action items, and ensure deadlines are met.
• Identify areas to streamline processes and recommend improvements.

• 2+ years of experience in Sales Support, Sales Operations, or a high-volume inside sales coordinator role.
• Proficiency with a CRM tool and Microsoft Office.
• Growth-minded; thrives in a scaling, challenge-embracing culture.
• Clear written and verbal communication skills; you set expectations and deliver.
• Strong organizational skills with the ability to prioritize multiple deadlines.

• Experience working with technical or integration partners in a customer-facing or liaison role.
• Background in financial services, fintech, SaaS, or retail environment.
• Salesforce Certifications

A career at Koalafi means opportunities to tackle exciting challenges every day. We pride ourselves on a culture of innovation, trust, and ownership. You  get outside your comfort zone, build meaningful relationships, and take charge of projects that help people get the things they need most.

At Koalafi, you will have a direct impact on our products and help shape the company  success. We offer competitive compensation and benefits packages to keep you at your best:

• Comprehensive medical, dental, and vision coverage
• 20 PTO days + 11 paid holidays
• 401(k) retirement with company matching
• Student Loan & Tuition Reimbursement
• Commuter assistance
• Parental leave (maternal + paternal)
• Inclusion and Associate Engagement Programs

• We focus on what  most important
• We set clear expectations and deliver
• We embrace challenges to reach our full potential
• We ask, "How can this be better?"
• We move fast together