Principal Associate, Process Manager - Small Business Fraud Strategy

Overview

Principal Associate, Process Manager - Small Business Fraud. Small Business (SBB) Fraud is looking for a motivated process-oriented person to join the team. This fast-paced environment includes cross-functional collaboration with partners across the Retail Bank. The SBB Fraud Team develops best practices and provides exposure to various aspects of process management.

• Create and update processes for Operations Teams to meet the intent of Fraud Strategy or other strategies, while ensuring well-managed monitoring and controls are in place
• Execute process-based root cause analysis of issues to define options and recommend solutions
• Assess processes for opportunities to improve speed, reduce risks, and eliminate waste
• Assess the impact of proposed changes to specific processes
• Create and maintain process artifacts including process maps, FMEAs, and controls plans
• Lead or participate in planning, scoping, and executing cross-functional work that includes Operations, Analysts, Product, Risk, and other partner groups
• Communicate with all levels of the organization verbally, via email, and through live presentations or Google Slides
• Support Business Analysts or junior team members with defining, coordinating, or executing routine, well-managed tasks as needed
• Develop and maintain project plans and status updates

• At least 3 years of experience in Business Process Management, Project Management, Relationship Management, or Risk Management
• At least 3 years of experience with Microsoft Office or G Suite

• Lean or Six Sigma certification
• Business Process Management (BPM) certification
• At least 1 year of experience with Jira and Agile principles
• At least 1 year of experience with Lucid or Visio process mapping systems
• At least 1 year of experience in project management
• At least 1 year of experience in Bank Fraud

This role is hybrid meaning associates spend 3 days per week in-person at one of the offices listed in this posting. Fridays are enterprise-wide virtual work days. Monday through Thursday are in-person days for associates to collaborate in team areas.

The minimum and maximum full-time annual salaries for this role are listed by location. Salaries for part-time roles will be prorated based on hours worked. McLean, VA: $108,900 - $124,300 for Principal Process Manager;
Richmond, VA: $98,900 - $112,900 for Principal Process Manager. Candidates hired in other locations will be paid according to the pay range for that location, as reflected in the offer letter.

This role is eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Incentives may be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits. Learn more at the Capital One Careers website. Eligibility varies based on full- or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace and will consider qualified applicants with a criminal history in accordance with applicable laws and regulations.

If you require an accommodation to apply or participate in the recruiting process, please contact Capital One Recruiting at or via email at Recruitin

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