Account Manager; Richmond, VA - Hybrid

Account Manager (Richmond, VA - Hybrid)

Department: Account Management

Employment Type: Full Time

Location: Hybrid - US (Richmond, VA)

About adm Indicia adm Indicia is a next-generation brand activation agency. We create and activate meaningful brand experiences that drive ROI.

Our purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimized through leading strategic capability and actioned through executional excellence. Our substantial investment in technology and data science and resource provides our differentiation in the marketplace. Data insight and marketing technology give us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment.

Our values: we are collaborative, courageous, authentic, pioneering, and purpose-driven. We thrive through relationships, create boldly and execute fearlessly, act with integrity and transparency, lead the way, and create meaningful, sustainable and profitable brand experiences.

As an Account Manager, you will lead the day-to-day management of client accounts, overseeing project execution across point-of-sale (POS) and promotional programs. The ideal candidate has experience with POS and merchandising for convenience stores. Prior experience working with printing vendors for onsite press checks is a plus. Experience in the tobacco industry is preferred. This is a hybrid position requiring 3 days per week onsite in Richmond, VA.

• Serve as the primary point of contact for all client-related matters, building and maintaining trusted partnerships.
• Deliver best-in-class service by understanding client brands, objectives, and industry dynamics to develop strategies and solutions that drive business growth.
• Drive client sales and profitability by developing value-driven solutions and ensuring cost control.
• Manage the end-to-end sale process for the client - from initial briefs and quoting to proof approvals, production, quality standards, and final delivery of all items.
• Create and manage project plans, timelines, and budgets, identifying resource requirements while mitigating risks and ensuring deliverables stay on track.
• Maintain proactive client communication and address any concerns or challenges within agreed SLAs.
• Collaborate across internal teams and external partners to meet all deadlines.
• Support adm Indicia’s sustainability objectives by delivering projects that align with environmental performance metrics (e.g., GHG emissions, recyclability, water usage).

Supplier Management

• Collaborate directly with suppliers and vendors to ensure on-time production and delivery.
• Maintain ongoing supplier relationships, addressing issues, clarifying expectations, and supporting cost and quality control.
• Review creative concepts and physical samples to ensure brand and project alignment.

Campaign Performance Monitoring and Reporting:

• Track and analyze program performance, generating regular updates/reports to client and leadership.
• Use data insights to make recommendations for ongoing improvements and future program planning.

• 3+ years of experience in client-facing account management role.
• Prior experience in point-of-sale and permanent fixture merchandising for convenience stores highly preferred.
• Proven experience managing supplier relationships, including direct vendor communication and issue resolution.
• Strategic and analytical mindset with the ability to assess the big picture and identify opportunities for improvement.
• Self-starter with a resourceful, solution-oriented approach to problem solving.
• Strong project or order management skills, with exceptional organization, time management, prioritization, and multitasking abilities.
• Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth.
• Strong collaboration skills and the ability to work cross-functionally with client marketing teams, internal supply chain groups, and global stakeholders.
• Culturally aware and able to communicate effectively across international teams.
• Excellent…