Homeless Operations Coordinator

The Homeless Services Operations & Contracts Coordinator provides program administration, operational coordination, and contract management support to the Office of Homeless Services (OHS). The position plays a central role in supporting daily shelter operations, coordinating hotel placements for families, supporting encampment response activities, managing OHS vendor contracts and invoicing workflows, and maintaining operational and fiscal tracking systems.

This is a non-supervisory role
. The Coordinator administers programs and operational systems but does not supervise staff. All external-facing directives, vendor instructions, policy decisions, and public communications occur only at the direction of the Homeless Services Manager
.

• Administers daily operational tracking for all City-supported shelters, including Inclement Weather Shelter (IWS), CARITAS surge shelter, and emergency or seasonal shelters.
• Monitors nightly bed counts, utilization, Turnaway's, weather-triggered activations, and provider-reported operational issues.
• Supports implementation of Cold Weather and Winter Surge Protocols under Manager direction.
• Maintains shelter operations dashboards, trackers, and internal reporting tools.
• Documents service gaps, trends, risks, and emerging operational concerns for leadership review.

• Administers all Office of Homeless Services contracts, including shelter providers, hotels, security, transportation, sanitation, food services, and emergency response vendors.
• Serves as the administrative liaison between OHS, Procurement, Finance, and vendors.
• Tracks contract scopes, terms, expiration dates, insurance, compliance requirements, and deliverables.
• Reviews invoices for accuracy, service verification, and budget alignment prior to payment submission.
• Maintains complete contract and payment documentation in accordance with City audit standards.
• Supports procurements, amendments, renewals, and emergency contracts as directed.

• Administers hotel placements for eligible families with children in accordance with DNCS Hoteling SOPs.
• Confirms eligibility, coordinates bookings, tracks length of stay, monitors fiscal caps, and maintains placement logs.
• Serves as administrative point of contact for referrals from shelters, City leadership, Council offices, and internal partners.
• Coordinates handoffs to outreach, engagement, or case management staff for non-hotel client needs.

• Provides logistical and documentation support for encampment response activities in partnership with the HOPE Unit and OHS staff.
• Maintains centralized tracking of encampment locations, outreach efforts, safety considerations, and follow-up actions.
• Ensures documentation reflects trauma-informed, service-first engagement standards.

• Maintains internal trackers for shelter operations, contracts, hotel placements, referrals, encampments, and vendor coordination.
• Prepares internal reports, dashboards, budget summaries, and executive briefings for leadership.
• Supports winter shelter planning, surge readiness, and daily operational coordination under Manager direction.

• Drafts shelter-related operational communications, talking points, and internal informational materials as assigned.
• Distributes shelter opening/closing notifications, holiday schedules, and emergency updates as directed.
• Coordinates with DNCS Communications to ensure City messaging protocols are followed.
• Provides background materials and administrative support for interdepartmental and interagency coordination.

Note:
No public statements, policy decisions, or external directives may be issued without Manager review and authorization.

• Bachelor’s degree in public administration, human services, social work, business administration, or related field.
• Minimum two (2) years of professional experience in homeless services, shelter operations,…