Business Change Manager Sr

JR174475 Business Change Manager Sr

The Business Change Manager Sr is responsible for working with Carelon Service Contact Center management to identify and implement varied projects, programs, and plans that support achievement of business unit and enterprise goals.

Hybrid 1:
This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Schedule:

Monday – Friday, 9:00am – 5:00pm

• Effectively communicate, plan, and sustain improvement initiatives with key stakeholders.
• Identify opportunities for process improvement with assigned business unit.
• Lead efforts to identify best practices for change management and process improvement.
• Identify impacted parties, business partners, and resources required.
• Develop and design processes and systems that support business needs.
• Conduct cost/benefit analysis for ROI determination and recommendations for targeted improvements.
• Build support for business change throughout the business unit.
• Lead key process improvement initiatives.

• Requires a BA/BS in a related field and minimum of 8 years process improvement, business change, or project related experience; or any combination of education and experience which would provide an equivalent background.

• Proven experience in leading large-scale change initiatives with strategic impact.
• Strong ability to influence and build consensus among high-level stakeholders.
• Demonstrated expertise in performing comprehensive cost-benefit analyses.
• Solid track record in developing and implementing ROI-driven improvement strategies.
• Ability to identify and leverage data to drive decision-making and demonstrate value creation.
• Candidates from all states are welcome, but they must reside within commuting distance of a Pulse Point office location where we have an office to be considered. Travels to worksite, client locations, and other sites as necessary.

Non-Management Exempt

1st Shift (United States of America)

BSP >
Business Support

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.