Front Desk Receptionist; Part Time

As a leading Residential Treatment Center in the Greater Richmond area, Hallmark Youthcare treats adolescents with emotional and behavioral issues triggered by trauma. Treatment is provided in a warm and friendly environment by a group of well‑trained, highly motivated staff that takes pride in delivering quality care.

Under general supervision of the HR Director, the Part‑Time Receptionist acts as the first contact for all visitors, issuing visitor badges as appropriate, directing visitors and advising them of facility procedures and rules. The receptionist maintains the lobby area, ensuring daily newspapers and magazines are available and the coffee station is fully stocked. The receptionist answers all incoming calls, pages clinicians and staff, and maintains appropriate notices to staff and residents via the intercom system.

WE ARE A DRUG FREE EMPLOYER

Schedule: (same schedule – every other weekend – Saturday and Sunday): 9:00 a.m. – 2:00 p.m. or 2:00 p.m. – 8:00 p.m.

Pay: $13.00 per hour

• Page staff and clinicians as deemed appropriate and/or as requested.
• Overhead page (using the intercom system) in the event of an emergency/codes notices.
• Connect all resident calls to the appropriate resident phone after verifying the caller on the approved list.
• Ensure all visitors sign in on the appropriate confidentiality sign‑in log; distribute visitor badges and ensure any visitor heading to a unit is on the approved list.
• Maintain current logbooks for all functions requiring tracking, i.e., keys, vehicles, sign‑out, cabs, Executive Dining Room, etc.
• Maintain the meal ticket box for sale of meal tickets.
• Foster mature, professional relationships with fellow employees in a courteous, friendly manner as measured by management observation and peer input.
• Conduct all work activities with respect for the rights and wishes of residents, visitors, families and fellow employees.
• Maintain confidentiality of all facility and resident information at all times as observed by peers and management.

• Ability to follow oral and written instructions.
• Ability to deal with the public in a professional, friendly, calm manner; ability to manage difficult customer situations.
• Microsoft Office applications/software.
• Ability to pass a background check and drug screening.

• High school diploma or GED certification required or one year certificate from college or technical school.
• Previous experience in a receptionist, clerical, or similar role.