Office Assistant

Job Description

The Office Assistant plays a critical role in ensuring smooth operation in a fast-paced work environment. This position is responsible for providing administrative support and maintaining a welcoming environment for clients and visitors. This position is Monday - Friday, 1st shift, working up to 38 hours per week.

• Provide support for front desk, kiosk and psychiatry
• Provide coverage during staff absences and breaks
• Provide excellent customer service
• Add individuals to EHR and maintain client files
• Complete data entry and upload documents
• Answer multi-line phones and direct phone calls, providing accurate information and assistance and manage faxes
• Verify client insurance benefits to determine coverage and copays
• Maintain client records and files, ensuring accuracy and confidentiality
• Conduct initial intake interviews with potential clients to assess their needs and eligibility for service
• Prepare and distribute meeting materials and agendas
• Resolve client inquiries and concerns in a timely and effective manner
• Adhere to all HIPAA regulations and maintain client privacy
• Follow organizational policies and procedures related to front-office operations
• Manage reports
• Assist with intake compliance
• Assist with internal and external correspondence
• Provide support to other offices as needed
• Support general office tasks such as filing, copying, and light housekeeping duties
• Coordinate referrals to other providers or community resources as needed.
• Other job duties assigned

• Strong interpersonal and communication skills:
  Ability to interact effectively with clients, staff, and healthcare providers.
• Excellent organizational and time management skills:
  Ability to prioritize tasks and meet deadlines.
• Proficiency in computer applications:
  Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and electronic health records systems.
• Attention to detail:
  Ability to accurately maintain client records and follow procedures.
• Customer service orientation:
  Commitment to providing exceptional service to clients and families.
• Problem-solving skills:
  Ability to identify and resolve issues in a timely manner.
• Adaptability:
  Willingness to learn new skills and adapt to changing priorities.

• Minimum of 2 years work experience in an office environment
• Minimum of 2 years customer service
• Minimum of 1 years experience in behavioral health, preferred
• Minimum High School Diploma/GED
• Associate degree, preferred

Full-time

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

• Monday to Friday
• Weekends as needed

In person