Administrative Assistant

Description We are looking for a detail-oriented Administrative Assistant to join our team in Richmond, Virginia. This Contract to permanent position offers an excellent opportunity for growth and development. The ideal candidate will handle a variety of administrative tasks, including managing inquiries, preparing documents, and maintaining records, while demonstrating strong communication and organizational skills.

Responsibilities:

- Respond to incoming calls, addressing general policy questions and resolving inquiries with attention to detail.

- Document and process complaints with accuracy and attention to detail.

- Prepare and organize unemployment claim packets for submission to the appropriate office.

- Conduct follow-ups with the executive team as necessary to ensure resolution of issues.

- Maintain and update Excel spreadsheets and other records to track important information.

- Utilize Microsoft Word and Excel efficiently to complete administrative tasks.

- Provide excellent customer service and support to callers, ensuring their concerns are handled effectively.

- Assist with general data entry and order processing tasks as needed.

- Collaborate with team members to ensure smooth workflow and communication.

- Adapt to new tasks and responsibilities with a willingness to learn and grow. Requirements - Strong communication skills, both verbal and written, with a detail-oriented approach.

- Proficiency in Microsoft Word and Excel, with the ability to manage and update spreadsheets.

- Ability to handle 20-30 calls per day with patience and efficiency.

- Solid organizational skills to document information and maintain accurate records.

- Comfort with handling complaints and resolving issues in a detail-oriented manner.

- Willingness to learn and adapt to new processes and systems.

- Attention to detail and accuracy when preparing documents and managing data.

- Previous experience in customer service or administrative roles is preferred but not required. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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