Operations Coordinator, Brandcenter

Unit

School Of Business, Brandcenter

The Brandcenter at VCU invites qualified and detail-oriented candidates to apply for the position of Operations Coordinator
. This role is a key contributor within the Brandcenter’s small Operations team and supports program operations as well as faculty, staff, and guests in service of the Brandcenter’s academic mission. The role reports to and operates in close collaboration with the Director of Operations to ensure compliance with university policies and financial oversight procedures.

The Operations Coordinator provides hands‑on administrative, financial, and operational support, ensuring smooth day‑to‑day execution of program needs. This is a highly collaborative, behind‑the‑scenes role that requires strong attention to detail. Candidates should be able to exercise professional discretion and sound judgment in determining when to act independently and when to seek input.

This position also plays a key role in stewardship of front‑of‑house program representation and helps manage or support front desk operations during the academic year.

This role is well‑suited for someone who takes pride in thoughtful execution, enjoys working in the details, and understands that operational excellence is foundational to a strong student and faculty experience in a role that is high‑ownership and detail‑driven for a small‑team executor.

• Coordinate and participate in departmental meetings and internal events, ensuring preparedness and follow‑through.
• Coordinate logistics and serve as internal operations lead for large annual events and other programming.
• Collaborate with internal and external partners to ensure events are well‑organized and aligned with program expectations.

• Execute fiscal processes in coordination with the Director of Operations, such as purchase orders, payment requests, and, as department delegate, work with unit travelers to complete travel pre‑approvals, reimbursements, expense reports, and related travel processing.
• Utilize university procurement systems (Pcard, Real Source, Real Time, Chrome River, Collegiate Travel Planners, etc.) and reconcile transactions monthly with accuracy and attention to detail.
• Ensure that all transactions are processed in compliance with university policies and applicable federal, state, and local laws.
• Proactively monitor financial activity and operational workflows, identifying discrepancies, potential risks, or gaps and elevating them appropriately.
• Assist with all service‑related contracts and ensure timely execution and renewal in partnership with the Director of Operations.
• Create and maintain tracking systems to proactively monitor purchases and expenses to assist the Director of Operations with reconciliation and reporting.

• Ensure program operations run smoothly during business hours, including front desk coverage and serving as a point of contact for operational needs.
• Oversee front desk operations to ensure a welcoming, professional, and consistent experience for guests, prospective students, faculty, and the Brandcenter community.
• Manage processes that support the faculty, adjunct, and student experience, including syllabi coordination, card access management, policy tracking, course appraisal delivery, office supply management, room reservation systems, etc.
• Work on special projects and initiatives as needed to support the Brandcenter.

• Ability to serve as a proactive and solutions‑oriented problem‑solver, identifying program challenges and opportunities for process improvement.
• Manage multiple concurrent tasks in a small‑team, fast‑paced environment where operational responsibilities are managed independently, within a shared goal, and require flexibility, responsiveness, and personal ownership.
• Strong communication and interpersonal skills that support effective collaboration with faculty, staff, administrators, and external partners, building strong relationships across teams and departments.
• Demonstrated ability to execute detailed administrative work in a timely and accurate manner, while…