Process Analyst

Job Summary:
Our client is seeking Process Analyst to join their team! This position is located in Richmond, Virginia.

Duties:

• Process debit card requests, including ordering new cards, initiating stop payments, and resolving transaction exceptions with accuracy and attention to detail
• Work efficiently in a fast-paced, queue-based environment with a target case resolution time of approximately four minutes per case
• Support the team in meeting key performance indicators and maintaining service level agreements
• Collaborate with team members to ensure consistency, accuracy, and continuous improvement in back-office processing workflows
• Participate in initial classroom-style training and receive ongoing mentorship from experienced team members to ensure success in the role

Desired Skills/Experience:

• 2+ years of relevant experience in an operations, administrative, or back-office support role
• Highly proficient with computers and digital tools, particularly Google Workspace applications
• Comfortable navigating spreadsheets in Google Sheets or Microsoft Excel, including data entry and basic functions
• Able to thrive in a repetitive, high-volume work environment while maintaining accuracy and attention to detail
• Strong communication skills, both verbal and written, with the ability to collaborate effectively via Slack and other internal communication channels

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $14.00 and $20.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At Kelly Mitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges.

As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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