Telecommunications Center Assistant - Tappahannock - PRN

The Telecommunications Center Assistant establishes and maintains good customer relations with the general public, potential clients, caregivers and fellow employees of the VCU Medical Center. This will include but is not limited to Patient Information, Physician Information, Clinic and Medical Center Information, Paging/Beeper Information and other related services. This position demonstrates compliance with all local, state and federal laws and regulations, including JCAHO standards and VCUHS policies and procedures.

N/A

N/A

• Minimum of one (1) year of clerical work experience
• Previous experience with a variety of software applications including work processing, spreadsheets, database, e-mail, etc.

• Previous experience preferably in a very active Call Center environment
• Previous experience using medical terminology

• High school diploma or equivalent

• Completion of some college coursework IDX or similar scheduling system training

• Answers incoming phone lines and routes calls appropriately.
• Pages physicians and other VCUHS employees.
• Announces all emergency codes and makes appropriate related telephone calls.
• Reports problems alerted by control panels such as fire, etc.

• All assistants may be required to work some shift rotations or overtime to maintain staffing requirements and service levels.
• Assistants may be required to work every other weekend and scheduled holiday hours depending on work location and operational needs.

• Lifting less than 20 lbs.
• Prolonged standing, Repetitive motion
• Keyboarding
• Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

All

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.