Admin Assistant to Sr. Regional Property Manager

Overview

Join our team at General Services Corporation, where we have provided first-class service since 1971. As a valued member of our GSC family, you will be part of a supportive and encouraging network that thrives on collaboration and open communication. We believe in nurturing your skill growth and aspirations for professional development.

• Administrative Support & Office Coordination
• Perform general administrative duties including word processing, data entry, mailings, filing, answering phones, and greeting visitors.
• Manage office supply orders and coordinate maintenance for office and leasing equipment.
• Ensure the VA Regional Office is secured at the end of each business day.
• Prepare and send outgoing mail and packages for the VA Regional Office and affiliated properties; redistribute incoming packages to appropriate properties.
• Input office bills and petty cash transactions into the accounting platform and assist with administrative budget preparation.
• Maintain accurate employee files and incident logs.

• Serve as the primary point of contact for resident complaints and concerns by phone, in person, and through written communication, in line with the Company’s Customer Service Program.
• Provide updates to the Property Manager and Service Supervisor regarding resident feedback.
• Coordinate with the Collections Department and former residents regarding disputes.
• Serve as a backup for Property Managers and Regional Accounts Payable as needed.
• Assist the Sr. Regional Property Manager in approving rental applications per policy.
• Support preparation and distribution of leasing and bookkeeping production calendars.
• Generate purchase orders on behalf of managers during absences.

• Conduct in-processing for newly hired rental, service, and project personnel, including day-of-hire paperwork and training assignments.
• Upload hiring documents and interview materials to the recruiting portal.
• Conduct the Regional Rotational Program for new employees by arranging visits to various properties, allowing exposure to different operational styles and paces across communities.
• Support recruitment efforts: phone screening, posting/updating ads, and coordinating with HR on formatting and compliance.
• Send weekly payroll and employee leave requests to the Corporate Office and Human Resources, respectively.
• Ensure accuracy of all HR-related forms prior to submission.
• Complete and submit separation notices for terminated employees.

• Understand the responsibilities of on-site employees and provide coaching and backup training as needed.
• Act as a floating property manager at communities with staffing needs, under the supervision of the Regional Property Manager.
• Assist in managing apartment communities to maintain occupancy and customer satisfaction.
• Provide direct supervision to leasing and maintenance teams when acting as a floating manager.
• Fulfill the duties of the Sr. Regional Property Manager in their absence, ensuring operational continuity.

• Approve and process concession reports for final approval by the Regional Property Manager.
• Respond to unresolved vendor issues in coordination with Accounts Payable.
• Maintain proper documentation for audits and submit required forms to the Corporate Office.
• Ensure compliance with policies and procedures in employment processing and financial documentation.
• Support company efforts to reduce and prevent crime in accordance with applicable protocols.

• Education: High school diploma or equivalent required. Associate’s degree in Business Administration or a related field preferred.
• Experience: Minimum of two years of administrative experience in a computerized, professional environment.
• Skills:
• Strong writing and editing proficiency
• Ability to absorb, translate, and communicate complex information to different audiences
• Proficient in Microsoft Office applications:
  Word, Outlook, and Excel in particular;
  Adobe Acrobat software and Internet research.
• Ability to communicate clearly and professionally in…